RELIEF PLAN TARGETS WATER BILL STUNNERS
Johnson offers remedy to those soaked by high bills tied to underground leaks
Days before his runoff victory, then-mayoral candidate Brandon Johnson paid off more than $3,000 in outstanding water and sewer bills to the city that raised questions about his personal finances and might have prevented him from taking office.
Now, the mayor is offering a helping hand to Chicagoans soaked by high water bills through no fault of their own.
The City Council’s Finance Committee on Monday unanimously approved the mayor’s two-year plan to offer nearly $2.4 million in financial relief to homeowners and business owners drowning in water bills tied to leaks in underground service lines repaired on or after Jan. 1, 2023. The measure could be passed by the full Council next week.
A news release from Johnson’s office included a quote from the mayor explaining his rationale and making veiled reference to his own situation.
“I know what it’s like to grow up in a household where the ends don’t always meet and one unexpected bill can be devastating. I also know what it’s like to have high water bills hanging over your head,” the mayor was quoted as saying.
“This pilot program will provide financial relief to families that are hit with outrageously high bills due to underground leaks that are out of their control.”
The program is open to residential customers who own singlefamily homes and two- or three-flat units and commercial property owners with water service lines of 1 inch or smaller. Eligible customers must own the property with the leak and apply for the break after the leak is confirmed and repaired by the Department of Water Management.
Eligible property owners will then receive a credit to reduce the amount of the water bill during the leak to the average amount of that customer’s bill without the leak.
The two-year pilot program is expected to cost the city $572,000 to administer and nearly $2.4 million in lost revenue.
It’s open to all customers, regardless of income, with a catch: If the eligible customer has a past-due balance, they must pay it in full or enroll in a payment plan.
A presentation distributed to alderpersons offered an example of how much relief the program would provide.
In one instance, a woman owning a three-flat building with an outdoor underground vault normally received bimonthly bills in the $250-$300 range.
Then she got socked with a bimonthly bill in March 2004 for $1,500. After scouring her building for leaks, broken pipes and running toilets and finding none of the above, she called 311 and asked the water department to check for an outdoor leak.
Sure enough, the city found a leak in the underground service line from the meter vault to her building. The line was replaced. City Hall then lowered her bill from $1,500 to $275, saving her $1,225.
Johnson apparently considered the relief program so critical, he introduced it directly to committee and pushed for passage the same day. Bypassing introduction at a full Council meeting is normally reserved for urgent matters.
City Comptroller Chasse Rehwinkel said the problem the city is trying to fix was raised by Finance Committee members during his confirmation hearing.
Rehwinkel recalled that Council members complained about underground leaks that “caused bills to skyrocket — sometimes from $100 or $200 per cycle to $1,500, $3,000, even $10,000.”
“This body pressed me to explain the fairness of these high bills, to explain why Chicagoans are being forced to pay for a service they had not, in all honesty, requested,” Rehwinkel said Monday.
“You were right to press me and my office on this topic . ... These residents had not, in good faith, requested this extra water,” Rehwinkel said.
Rehwinkel pegged the number of water bill “spikes five times or more” than the previous water bill at “roughly 1,000.” But he noted “not all” those spikes are tied to underground leaks.
The city sends out 350,000 water bills. Ald. Ray Lopez (15th) was among several alderpersons who urged Rehwinkel to consider going back to underground water leaks prior to Jan. 1, 2023.
“I want to commend you for taking this on. I hope it goes beyond being a pilot because the need is very great,” Lopez said.
Ald. Gilbert Villegas (36th) said he’s been “hearing from residents on their horrific experiences with outrageous water bills” for the last five years. He named three water customers who had been soaked with bills for $60,000, $44,000 and $80,000 because of underground leaks they neither caused nor even knew about.
“Today is for any Chicagoan who has been harmed and had their livelihood disrupted,” Villegas said.
Settlements approved
The Finance Committee also approved four settlements totaling about $3.4 million.
The largest, $1.75 million, will go to the family of Irene Chavez, who was found hanged in a holding cell at a South Side police station. She had been arrested in December 2021 for simple battery after a South Shore bar incident.
Also approved was a $525,000 settlement in the case of a teen whose hip was fractured when she was run over by a Chicago Police Department vehicle during protests over the murder of George Floyd.