CTA needs to fix faulty kiosks
The Western Blue Line station on the O’Hare leg was modernized a few years ago and is physically one of the newer stations in the CTA system. The only problem is that CTA is not ensuring that the Ventra kiosks actually work. My wife had tried to add money to our grandson’s student fare card and reported she had trouble doing so. I walked over to see for myself, thinking maybe she had made a mistake. I tried two machines, using three different credit and debit cards, and the machines rejected everything. Finally, I inserted a $20 bill, and the machine accepted payment. But many people may not have cash on hand, and such malfunctioning machines can be a serious impediment to using the system. I have my own Ventra card on autofill, so I avoid such a frustrating fiasco, but, as noted, my grandson has a student card. And it should not be so difficult.
The CTA for years seems to have been good at ginning up new payment devices, but until it decides to make the machines work properly, one has to credit the agency with lousy execution. The fact that I experienced this a few days after my wife encountered this problem suggests no one is paying attention. It is unclear if anyone at the CTA would pay attention if I filed a complaint online. Is this how we want to encourage people to use transit?