Chicago Tribune (Sunday)

Signs that your leadership skills may need a tuneup

- By Marcel Schwantes | Inc. Marcel Schwantes is a speaker, leadership coach and author whose work has been featured in CNBC, Forbes, Time and Business Insider.

Hundreds of books, articles and podcasts are published each year offering the answer to the question: How do I lead well?

To really grasp the principles of effective leadership that will lead to results, one primary lesson that many of those books and podcasts won’t teach comes down to one short sentence: Leadership isa heart matter. If the heart is not right, your leadership isn’t going to be right.

The heart of a leader has to be focused on serving others first. This will reveal the leader’s true intent. It is not a heart motivated by self-interest, status, position or power. It’s a heart that is driven by service and the overarchin­g life philosophy of “How many lives can I impact for the better?”

To that end, there are aspects of things to being a good leader that just cannot be ignored. If you are too busy to put these practices into daily motion, it may be time for a leadership tune-up. Here’s what I would recommend to get you running on all cylinders.

1. Be open to feedback

Many autocratic managers view feedback as a threat to their power, self-worth and position, which explains why they are opposed to it and often react fearfully and defensivel­y to feedback. Great leaders, on the other hand, view feedback as a gift to improve their leadership so they can better serve others and their mission. They value truth, honesty and diverse perspectiv­es for bettering themselves and their businesses. Even when feedback is negative, it prompts an exercise in curious exploratio­n to find out where things went wrong so that it doesn’t happen again. This is setting your heart right.

2. Develop self-awareness

So many high-level managers get caught up in situationa­l dramas in which they’re typically the main character. Since toxic fear or insecurity and false pride operate in tandem to protect their self-interest, it hijacks their thinking and potential for healthy relationsh­ips. Great leaders don’t react to people or situations, they respond to them by being quick to listen and understand.

They apply self-awareness and curiosity to get varied perspectiv­es and won’t get riled up or let their emotions sabotage their thought process. They take a step back, assess what happened and get clarity before their next move. Whatever that next move is, their integrity steps in to end a conflict, help others and make things better.

3. Pump the fear out of the atmosphere

When fear, uncertaint­y and lack of direction permeates the workplace, you begin to see fewer risks being taken and fewer problems being solved. Team members need to feel psychologi­cally safe to be at their best. To create a safe environmen­t for your employees, managers need to do what great leaders do consistent­ly well: pump the fear out of the work environmen­t.

First, honor your team’s voice by allowing them the space to present ideas and express objections. Second, invest in their success and regularly communicat­e that their developmen­t is a top priority. Finally, set high expectatio­ns for team members by giving feedback that ensures they know how valued and valuable they are.

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FLYNT/DREAMSTIME

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