Texas Tech FCU

As­sets: $156 mil­lion No. of Em­ploy­ees: 77 CEO: Chris Hut­son

Credit Union Journal - - Special Report - Lub­bock, TX www.tex­as­tech­fcu.org

WHEN HUR­RI­CANE HAR­VEY STRUCK the Hous­ton area in late Au­gust 2017, Texas Tech Fed­eral Credit Union em­ploy­ees snapped into ac­tion im­me­di­ately.

“Our team quickly came to­gether to help,” said Hu­man Re­sources Di­rec­tor Tyler Young. “In just a few short hours, they raised more than $1,100 dol­lars to pur­chase wa­ter, ba­sic hy­giene items, baby for­mula, di­a­pers, bug spray and other ba­sic ne­ces­si­ties to aid in the re­cov­ery ef­fort.”

Em­ploy­ees band­ing to­gether to help those in need is part of Texas Tech FCU’S “unique cul­ture,” said Young. There is a com­mit­ment to “mu­tual trust and re­spect,” he added, which is part of the or­ga­ni­za­tion’s ethos.

In a con­certed ef­fort to cre­ate an en­vi­ron­ment that sup­ports staff and mem­bers, Texas Tech FCU in­vests time and re­sources in each em­ployee. And part-time work­ers are not over­looked.

“This year, we launched a sum­mer in­tern­ship pro­gram that was only avail­able to our cur­rent part-time em­ploy­ees who re­quired an in­tern­ship to sat­isfy their de­gree re­quire­ments,” said Young. “Th­ese stu­dents were able to learn about op­er­a­tional, fi­nan­cial, managerial and mar­ket­ing as­pects of a grow­ing credit union.”

Em­ploy­ees are also pre­sented with the op­por­tu­nity to cri­tique se­nior lead­er­ship. On an an­nual ba­sis, man­agers and mem­bers of the ex­ec­u­tive team are eval­u­ated on re­spec­tive per­for­mance.

“Th­ese eval­u­a­tions are anony­mous and pro­vide the av­enue by which an em­ployee can give feed­back in how they feel they are man­aged. Th­ese man­ager eval­u­a­tions are then re­viewed with the man­ager as part of their an­nual eval­u­a­tion process,” said Young. “It’s been a great feed­back tool our man­age­ment team takes se­ri­ously and learns from.”

Founded 1959, Texas Tech Fed­eral Credit Union sup­ports four branches and more than 17,000 mem­bers.

Texas Tech FCU’S man­age­ment team, along­side Raider Red (cen­ter) the Texas Tech Univer­sity mas­cot.

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