In­fin­ity Fed­eral Credit Union

As­sets: $320 mil­lion No. of Em­ploy­ees: 80 Pres­i­dent/ceo: El­iz­a­beth Hayes

Credit Union Journal - - Special Report - West­brook, ME­fin­i­

EV­ERY JUNE, IN­FIN­ITY FED­ERAL Credit Union em­ploy­ees are treated to a week-long ap­pre­ci­a­tion cel­e­bra­tion, in­clud­ing a cruise in and around Port­land’s Casco Bay. But the sup­port doesn’t stop there.

“In­fin­ity FCU demon­strates its care for em­ploy­ees in real terms,” said Pres­i­dent and CEO El­iz­a­beth Hayes. “Top­notch com­pen­sa­tion and ben­e­fits in­clude free med­i­cal in­sur­ance for em­ploy­ees and free den­tal in­sur­ance for em­ploy­ees and fam­i­lies, two re­tire­ment plans and 100 per­cent cov­er­age for em­ployee and fam­ily den­tal in­sur­ance.”

Di­ver­sity is a key com­po­nent to In­fin­ity FCU’S suc­cess, es­pe­cially in re­la­tion to its lo­cal im­mi­grant pop­u­la­tion. Em­ploy­ees speak nu­mer­ous lan­guages, in­clud­ing Por­tuguese, Span­ish, Turk­ish, Az­eri, French, Kirundi, Kin­yarwanda, Rus­sian, Viet­namese, Nepalese, Hindi, Pun­jabi, and Ben­gali.

“We cel­e­brate di­ver­sity of ex­pe­ri­ence, per­spec­tive and ideas in the work we do and the peo­ple we serve,” says Hayes. “We are for­tu­nate to have the op­por­tu­nity to make a dif­fer­ence in peo­ple’s lives and to have com­mit­ted em­ploy­ees who are pas­sion­ate about keep­ing peo­ple a step ahead.”

In an ef­fort to put mem­bers ahead of prof­its, In­fin­ity FCU launched a fi­nan­cial ed­u­ca­tion pro­gram in 2016 that coached mem­bers on how to im­prove credit scores so they could qual­ify for more com­pet­i­tive rates. In its first year, the pro­gram saved mem­bers six mil­lion dol­lars.

“The re­sults are in­spir­ing,” said In­fin­ity FCU’S Chief Lend­ing Of­fi­cer Kandy Moreau. “This ini­tia­tive is life chang­ing. Noth­ing feels bet­ter than help­ing peo­ple and when our staff goes home at night, that’s how we all feel.”

Founded in 1921, In­fin­ity Fed­eral Credit Union sup­ports four branches and serves more than 16,000 mem­bers.

In­fin­ity’s FCU’S Arun­del Team: From left to right: Derek Hawkes, Jen­nifer Du­mas, Sandy Des­rochers and Terry Ve­trano.

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