De­seret First Credit Union

As­sets: $601 mil­lion No. of Em­ploy­ees: 200 Pres­i­dent/ceo: Shane Lon­don

Credit Union Journal - - Special Report - Salt Lake City, Utah www.dfcu.com

DE­SERET FIRST CREDIT UNION’S “FUN Club” cel­e­brates reg­u­lar events like Hal­loween and Christ­mas, but the par­ty­ing doesn’t stop there. “We like to cel­e­brate those not-so-rec­og­niz­able events like Na­tional Tor­tilla Chip Day or Na­tional Eat Ice Cream for Break­fast Day,” said Vice Pres­i­dent of Hu­man Re­sources Spencer Park. “We also like to rec­og­nize staff by giv­ing them tick­ets to sport­ing events and movies.”

Re­cently, the De­seret First Lead­er­ship In­sti­tute was launched. This ed­u­ca­tional plat­form pro­vides an op­por­tu­nity for cur­rent man­agers, as well as em­ploy­ees who are in­ter­ested in man­age­ment, to go through six lead­er­ship mod­ules.

“Th­ese mod­ules have been de­vel­oped to teach staff about var­i­ous lead­er­ship prin­ci­ples, as well as give them ex­pe­ri­ence on si­t­u­a­tions they may face as man­agers,” said Park. “Each em­ployee is as­signed a men­tor who they can go to for ad­vice as they progress through the pro­gram.”

An­other ex­ec­u­tive ini­tia­tive that has gained fa­vor with em­ploy­ees is the job-shad­ow­ing pro­gram, which al­lows em­ploy­ees to visit a sin­gle depart­ment or mul­ti­ple de­part­ments and learn the dif­fer­ent ins and outs.

“We want our em­ploy­ees to have em­pa­thy for one an­other and the job-shad­ow­ing pro­gram is help­ing with that,” said Park. “Our em­ploy­ees have been able to see the good and the hard things that other de­part­ments have to do.”

Founded in 1955, De­seret First sup­ports 11 branches and serves more than 61,000 mem­bers.

the tools that are nec­es­sary for high lev­els of pro­duc­tiv­ity through world­class train­ing pro­grams.”

And if em­ploy­ees have ques­tions or con­cerns, they can di­rectly write or speak to CEO Scott Woods via the “Woods Wire” por­tal.

“He cor­re­sponds per­son­ally to each and ev­ery one re­ceived,” said Nor­ris. “We have sev­eral venues for em­ploy­ees to pro­vide feed­back. We have an open-door pol­icy at each man­age­ment level and we con­duct sev­eral em­ployee sur­veys each year.”

Founded in 1936, South Carolina FCU sup­ports 20 branches serves more than 150,000 mem­bers.

DFCU man­age­ment and staff pos­ing dur­ing the beam sign­ing cer­e­monies out­side the con­struc­tion of its new Op­er­a­tions Cen­ter.

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