Best Prac­tices Awards: Great ideas, proven re­sults

Credit Union Journal - - Editor’s Note -

HAVE YOU EVER HAD SUCH A GREAT IDEA THAT you just had to share it with some­one?

Well, we’ve got 17 of them.

But they’re not our great ideas — they’re yours. From a great hack to dras­ti­cally re­duce mort­gage turn­around times (hint: help is just a phone call away — but you may be sur­prised about whom to call), to a dy­namic way to get em­ploy­ees en­gaged in find­ing bet­ter meth­ods to get things done (think of it as a dig­i­tal sug­ges­tion box on steroids), Credit Union Jour­nal’s an­nual Best Prac­tices Awards of­fer read­ers a trea­sure trove of in­no­va­tive ways to cut costs, in­crease ef­fi­ciency, boost loan vol­ume, im­prove the mem­ber ex­pe­ri­ence and more.

Ev­ery year, we ask in­dus­try stake­hold­ers (in­clud­ing credit unions them­selves) to nom­i­nate credit unions for this spe­cial award pro­gram. What makes it so spe­cial is that it’s not about rec­og­niz­ing al­ready well-known per­son­al­i­ties in the credit union com­mu­nity. Rather, our awards go out to credit unions that have im­ple­mented some new pol­icy, pro­ce­dure, pro­gram or tech­nol­ogy that has vastly im­proved the way they do busi­ness.

And we don’t ex­pect you to just take our word for it: awards only go to those credit unions that can demon­strate con­crete, mea­sur­able, real-world re­sults, not pie-in-the-sky pro­jec­tions or anec­do­tal ev­i­dence.

Start­ing on page 10 of this is­sue (and avail­able on­line at­jour­ are a whole host of ter­rific ideas you will wish you had come up with your­self. But this is even bet­ter than dream­ing up your own bright idea, be­cause these ideas come with proven track records, and are ready for you to tai­lor to your own en­vi­ron­ment.

Lisa Free­man is editor in chief of Credit Union Jour­nal and can be reached at­[email protected]­me­

Lisa Free­man Editor in Chief

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