Virtual routines likely to lessen in post-COVID life
Many in U.S. say they plan to stop relying on some digital services
Many Americans don't expect to rely on the digital services that became commonplace during the pandemic after COVID-19 subsides, according to a new poll, even as many think it's a good thing if those options remain available in the future.
Close to half or more of U.S. adults say they are not likely to attend virtual activities, receive virtual health care, have groceries delivered or use curbside pickup after the coronavirus pandemic is over, according to a poll from The Associated Press-NORC Center for Public Affairs Research. Less than 3 in 10 say they're very likely to use any of those options at least some of the time.
Still, close to half also say it would be a good thing if virtual options for health care, for community events and for activities like fitness classes or religious services continue after the pandemic. “Rather than this either-or, I think we're more likely to be facing a hybrid future,” said Donna Hoffman, director of the Center for the Connected Consumer at the George Washington School of Business. “People have found convenience in some of these virtual options that just makes sense, and they don't necessarily have anything to do with like keeping you safe or the pandemic even though they came of age during the pandemic.”
Digital daily routines became the default in 2020 as the nation reacted to the rapidly spreading virus, which prompted lockdowns, closed schools and shuttered businesses. Some substitutions, like online shopping and video conference calling, already existed. Others were re-imagined or popularized during the pandemic.
For many, though, drawbacks outweigh the benefits of relying on digital services in the future. Adults age 50 or older are especially likely to say they are not planning to use the virtual options asked about on the poll going forward, even though many were introduced during the pandemic to protect the at-risk population.
Perris resident Karen Stewart, 63, recognizes the benefits of video calls, but she's also found them to be limiting. That's the case in her job organizing afterschool programming for kids. She also now sees some of her doctors online, one who provides virtual care almost exclusively and another who uses virtual care in between office visits.
She likes that she doesn't have to drive, but it means a doctor or nurse can't take her vitals or be “hands on” in her care. It was “scary,” for example, when all of her appointments in the lead-up to a surgery were online, she said.
“When I do that they can't take my blood pressure, my pulse. There's things that a doctor might pick up on that they can't see online,” said Stewart.
The pandemic created an opportunity to balance in-person and virtual services to support the physical and mental health of older adults, said Alycia Bayne, a principal research scientist at NORC. That “could be particularly beneficial to older adults with different health issues, mobility limitations, people who lack transportation options, people who do not have or live near a robust social networks like family and friends to lean on,” she said.