Daily Press (Sunday)

Review return policies in advance


Because retailer return policies vary so much and many have recently changed, Morin recommends checking the return policy before you make any purchases, even if it’s at a store you’ve bought from before. “Many retailers are offering an extended return window during the holiday gift season, but always look at the fine print,” he said.

In many cases, Samantha Gordon said, deals editor for Consumer Reports, return windows are shorter than in previous years. “A lot of retailers extended their return policies because of the pandemic, and we’re seeing those accommodat­ions go away,” she said.

For shoppers, the return experience is a critical part of whether they enjoy their interactio­n with the retailer and become repeat customers, said Spencer Kieboom, co-founder and CEO of Pollen Returns, which partners with retailers to help them manage returns. For that reason, he said, “I always check the return policy.”

Making returns will be more challengin­g this holiday season, but there are ways to reduce costs.

Join the loyalty program

One of the easiest ways to avoid fees is to join a retailer’s or brand’s loyalty program, which often comes with perks like free returns.

The only downside? Doing so means being on the receiving end of promotiona­l emails about sales and discounts. If you want to limit the amount of marketing going into your primary email account, Bodge suggests setting up a separate email for shopping-related messages. For Bodge, the pros of joining loyalty programs outweigh the cons. “You can earn points to get free things, you get access to exclusive sales and free merchandis­e. It’s a good practice,” she said.

Do the legwork yourself

Shoppers can also often avoid

return fees by taking the item to the store themselves. “Most retailers are happy to have consumers visit their store,” Morin said, so they generally make in-store returns free. Dropoff locations have become more prevalent, he said, for example with Whole Foods and Kohl’s accepting Amazon returns for free.

Always keep the receipts, tags and original packaging until you know whether you’ll be making a return.

Research items more before purchasing

Taking the time to select the correct item in the first place can negate the need for returns altogether, Bodge said. “If you’re not sure about something, go into the store so you’re not taking a chance,” she said.

Gordon agrees: “Before you buy it, make sure you want it. Don’t just buy the thing that’s on sale.” Similarly, if you’re buying a gift, think carefully about the recipient’s sizing and preference­s before making your selection.

Budget for extra fees

Return fees are likely here to stay, so Bodge recommends preparing yourself, and your budget, for them. “Ultimately, you may have to pay a return shipping fee between $5 and $10 each time,” she said. “We should expect to pay for returns for most retailers eventually.”

Morin agrees. “Free returns for everyone all the time is likely an unsustaina­ble propositio­n,” he said, especially given the widespread and growing prevalence of online shopping.

Factoring in those fees when making purchases can help reduce surprises later.

“If you’re placing an order online, you need to get into a different head space about returning,” and go in knowing that free returns are less likely going forward, Bodge said.

Consider selling or regifting instead

Andrea Woroch, a money-saving expert, said that if making a return isn’t possible or if you want to avoid the return fee, another option is to regift the item or sell it online. People can sell clothing and accessorie­s on Poshmark, gadgets on eBay and toys or other goods on OfferUp or Facebook Marketplac­e, she said.

If you’re regifting, just make sure the person actually would enjoy the item. Woroch added: “Don’t just pass something on to get rid of it.”

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