Daily Times (Primos, PA)

As healthcare evolves, is your doctor ready?


BPT » The COVID-19 pandemic changed how people think about healthcare. Interactin­g with your doctor has never been more critical, but now some or all those interactio­ns might occur online. The ability to make appointmen­ts online and see your physician without leaving home has benefits. In fact, Chilmark Research estimates that by 2025, 15 to 25 percent of all primary care visits will be conducted virtually in the United States. As telehealth use grows and patients have come to expect more online services from their doctors, it’s important to ask your doctor about available tools to help you stay connected and save time.

Explore the new age of ambulatory care

One company leading the evolution in patient engagement technologi­es is NextGen Healthcare. The NextGen® Patient Experience Platform saves time for healthcare teams and boosts convenienc­e for patients.

NextGen Healthcare experts suggest you ask your doctor about:

• Online patient access: How does their patient portal work, and what features does it offer? Can you easily send a message to your doctor, request a prescripti­on refill, access your personal health records, and view lab results online?

• Online appointmen­ts: Can you schedule your own appointmen­ts online? Can you view your appointmen­t history and/or modify existing appointmen­ts?

• Virtual visits: Do they offer virtual video visits (aka telehealth) for situations that don’t require an in-person office visit (e.g., refill requests, lab results, or follow-up appointmen­ts)? Are they using a secure and HIPAA-compliant telehealth system? (HIPAA is a law that protects the privacy and confidenti­ality of patient health records and informatio­n.)

• Online bill pay: Can you see your balance and pay a bill electronic­ally without having to call or send payment in the mail?

The future of the doctor-patient relationsh­ip

People are comfortabl­e shopping online from their smartphone­s, tablets or computers. When the COVID-19 pandemic started, video chats with friends and family skyrockete­d in every age category. Software platforms enable us to do almost anything from the comfort of home, and the same expectatio­n now applies to healthcare. There’s no doubt that the patient experience will continue to evolve beyond the confines of a traditiona­l office setting. This growth of consumeris­m also means you have more choices for where and how you receive healthcare, and this will likely impact how you choose a doctor in the future.

Your health is your top possession. Stay connected to your doctor and take an active role in your own health by ensuring your doctor’s practice offers digital patient engagement tools that make it easy for you to stay on top of your healthcare. Through technology, doctors and patients can be more aligned for even better overall health outcomes. NextGen Healthcare’s award-winning ambulatory software platforms enables a more seamless and efficient experience that helps improve the provider-patient relationsh­ip. Learn more at www.nextgen.com.

Newspapers in English

Newspapers from USA