Shut-off scare tactics among common utility-service scams

Throughout the year, scammers target thousands of Americans by posing as representatives from local utility, electric or natural gas companies.

These scammers call, e-mail or knock on doors saying you must pay an unpaid bill immediately or your power will be shut off.

They use high-pressure scare tactics to rush you into payment for fear of losing power. Scammers may also gain access to your home to perform repairs with the intent of coming back and stealing your valuables. Some just want your personal information.

In 2017, Telephone and Mobile, Internet, and Electricity Services accounted for a combined total loss of $36 million dollars according to the Federal Trade Commission Consumer Sentinel Network Data Book.

BBB offers these tips to help keep you safe from these scammers:

■ Call the customer service phone number on your billing statement if you feel pressured for immediate action. This will ensure you’re speaking to a real representative.

■ Remember, utility companies will never call you and threaten immediate service disconnection.

■ Never give out your personal information. If the caller is a legitimate representative, he or she should already have your account information.

■ Never allow anyone in your home unless you have scheduled an appointment or have reported a problem. If a representative does show up, ask for proper identification. If you ever feel uncomfortable, do not hesitate to call the police.

■ Know utility companies do not ask for prepaid debit cards for payment and will provide ample time for customers to make a payment before services are terminated.

■ Report the call immediately to your utility company if the caller requests prepaid debit cards or wire transfers. Your utility company will accept a check or credit card.

■ Don’t trust your caller ID. Scammers know how to spoof caller ID to make it read the name of your legitimate utility company.

Utilities have also become a competitive industry and you have your choice of suppliers. If you’re considering making a switch in suppliers, follow the Ohio Public Utilities Commission’s four steps: compare offers, contact suppliers and ask questions, read and understand the contract and receive confirmation.

You can report utility scams to your utility company, Ohio Public Utilities Commission and BBB Scam Tracker at bbb.org/ scamtracker.

For more information, visit bbb.org or call (937) 222-5825 or (800) 776-5301 for a list of BBB accredited businesses.