Charge for third trash bin gets tossed

Recently, a property owner contacted the Ombudsman for assistance with the trash removal bins at her property. The property has two removal bins, and yet she is being charged for three. The property owner reported that she had contacted the municipality several times but has not had success in getting the matter resolved.

The Ombudsman contacted the municipality regarding the bin charges. The municipality records contained information from last December that the property was going to be converted from two units to three. Because the regulations state that each residence must have its own trash removal bin, a third one was added to the property address. The municipality sent a staff person to the property to check the number of bins.

The response to the Ombudsman was that the staff person found two bins and two residences at the property. The property account was adjusted accordingly. The property owner was pleased to have the matter resolved and to be credited with the payments made for the extra bin.

The Ombudsman column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government and social services, utilities, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to 11 W. Monument Ave., Suite 606, Dayton, OH 45402, or by calling 937-223-4613, or by emailing ombudsman@ dayton-ombudsman.org or go online to www.daytonombudsman.org.