VP of marketing, Security First
Buckley has led the way in providing a top-notch customer experience for Security First. She focuses on mobile, implementing a storm tracker on the company's app that led to 50,000 new users in the run-up to Hurricane Irma. When Irma hit the state, the mobile first notice of loss service she pushed was used by 4 in 10 claimants. In addition, she oversaw the user experience design and development of the company's JobSight app for contractors to receive claim assignments and payments, digitally and immediately. Going forward, Security First is working with its tech partners PointSource and CodeObjects to implement artificial intelligence and cognitive computing to optimize these services.