TODD FANCHER

Chief dig­i­tal trans­for­ma­tion of­fi­cer, Amer­i­can Fam­ily

Digital Insurance - - THE INNOVATORS -

A 30-year veteran of the com­pany, Fancher is now lead­ing the car­rier's strate­gic in­vest­ment in AI, ma­chine learn­ing and ad­vanced an­a­lyt­ics. To ac­com­plish this, the former life in­sur­ance unit pres­i­dent is build­ing a dig­i­tal trans­for­ma­tion of­fice, which will have up to 90 em­ploy­ees fo­cus­ing on “build­ing an over­all in­fra­struc­ture where our tech­nolo­gies not only in­te­grate with each other, but also pro­vide us with a flex­i­ble, ro­bust and adapt­able en­vi­ron­ment that en­ables us to of­fer the ul­ti­mate cus­tomer ex­pe­ri­ence,” he ex­plains. “The goal is es­tab­lish­ing new ways of work­ing that are more data-driven in or­der to become more proac­tive.” For more on Fancher's ef­forts to es­tab­lish the of­fice, see fea­ture, page 30.

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