Director of Insurance Solutions
How does a digital claims system help improve customer acquisition and retention? What are the risks of not adopting a digital system?
The claims process of the future is rationalized and automated, focused on loss prevention. New tools, like telematics, social media and drones, brings new insights and analytics, allowing insurers to invest in prevention. Enhanced platforms will lead to increased efficiency and better digital experiences for consumers, while process automation will transform claims handling.
The ability to capture and capitalize on digital content, especially unstructured data, provides new opportunities to improve communications and enrich the data that is needed to settle a claim. Leveraging mobile and cloud offers new opportunities to communicate with customers when and how they would like.
Why does integrating your claims, policy admin and billing systems lead to greater efficiencies and better customer service?
The reality is many underwriting and claims departments have little or no access into one another’s workloads and decisions and no easy way to collaborate on policies or claims. This is no longer acceptable. Integrating the core systems that run your business is critical. By doing so, you are providing a 360 -degree view of the customer to your employees, agents and brokers. Gone are the days of customers willing to provide the same information over and over. Communication should be seamless, reduce repetition and the information customers must provide at various stages of a policy or claim.