Build­ing Upon a Trusted Re­la­tion­ship

Digital Insurance - - STRATEGIES - Terry Brown Pres­i­dent in­sure­soft

In­sure­soft De­liv­ers Speed to Value for Buck­eye In­sur­ance through Man­aged Print Ser­vices

For in­sur­ers, find­ing a print and distri­bu­tion ven­dor can be a stren­u­ous, time-con­sum­ing process filled with risk. This im­por­tant as­pect of cus­tomer communication should be com­pleted by a part­ner you can trust. A part­ner with ef­fi­cient op­er­a­tions, stan­dard op­er­at­ing pro­ce­dures, ser­vice level agree­ments and in­sur­ance ex­per­tise. Buck­eye built upon their re­la­tion­ship with their core sys­tems provider, In­sure­soft, to de­liver man­aged print and distri­bu­tion ser­vices.

Out­sourc­ing Print. Re­duc­ing Costs.

In the spring of 2017, Buck­eye be­gan look­ing at al­ter­na­tives to op­er­at­ing their own print room in hopes of elim­i­nat­ing print equip­ment costs, re­duc­ing of­fice floor space re­quire­ments, and re­de­ploy­ing print room em­ploy­ees. Buck­eye tapped In­sure­soft, their core sys­tems part­ner, to help iden­tify ways to re­duce print costs, in­crease out­put speeds, and gain op­er­a­tional ef­fi­cien­cies.

Speed of De­liv­ery with a Tai­lored So­lu­tion

For in­sur­ers, find­ing a print and distri­bu­tion ven­dor can be a stren­u­ous, time-con­sum­ing process filled with risk. Buck­eye built upon their re­la­tion­ship with their core sys­tems provider, In­sure­soft, to de­liver man­aged print and distri­bu­tion ser­vices.

By build­ing upon the al­ready trusted re­la­tion­ship with In­sure­soft and their deep part­ner net­work, it took only one month to ar­chi­tect the man­aged print ser­vices so­lu­tion, per­form a proof of con­cept, and fully op­er­a­tional­ize the so­lu­tion that re-routed all of the print jobs pre­vi­ously per­formed in­ter­nally. The Buck­eye un­der­writ­ing staff also sends In­sure­soft ad-hoc spe­cial han­dling re­quests for doc­u­ments, in­clud­ing doc­u­ment pulls and ag­gre­ga­tions.

Peace of Mind

Buck­eye can rest as­sured know­ing that In­sure­soft's man­aged print so­lu­tion takes ad­van­tage of best prac­tices for fu­ture process im­prove­ments, in­clud­ing bar­cod­ing cus­tomer spe­cific forms. Ad­di­tion­ally, In­sure­soft's busi­ness in­ter­rup­tion and dis­as­ter re­cov­ery pro­ce­dures elim­i­nate the worry of com­mu­ni­ca­tions be­ing de­layed. Lastly, by out­sourc­ing the print op­er­a­tions to In­sure­soft's spe­cial­ized and ex­pe­ri­enced staff, Buck­eye was able to re­de­ploy staff and saves thou­sands of dol­lars in op­er­at­ing ex­pense and postage an­nu­ally.

An Ex­ten­sion of Your Team

In­sure­soft works to­gether with in­sur­ers be­yond be­ing a core sys­tem so­lu­tion provider. In­sure­soft of­fers a full range of back-of­fice sup­port and op­er­a­tional ser­vices that can be used in­di­vid­u­ally or bun­dled as a full turnkey so­lu­tion. By lever­ag­ing In­sure­soft's tech­nol­ogy and tech­nol­ogy en­abled so­lu­tions, our clients can fo­cus on prof­itably scal­ing their busi­ness.

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