SamTrans to crack down on bus violators

Agency institutes a code of conduct after drivers are assaulted 3 times more in '23 than previous year

SAN CARLOS >> More than three times as many SamTrans bus drivers were physically assaulted last year compared to the prior year, leading the transit agency to adopt its first code of conduct and enforcement policy that if broken, could get violators kicked off buses forever.

The new policy, approved by the agency's board of directors last week, applies to passengers who are entering or leaving a station, riding in a SamTrans, Redi-Wheels, RediCoast or Ride Plus vehicle or waiting at a SamTrans bus stop.

Last year, SamTrans said its bus drivers were assaulted 14 times, compared to four times in 2022 and seven times in 2021. Nationwide, the Federal Transit Administration reported a fourfold increase in bus operator assaults since 2009.

“At SamTrans, the numbers are not as high, but we want to get ahead of the increase and prevent as many incidents as we can,” Ana Rivas, SamTrans director of bus transportation, said in a statement.

Last spring, a man was arrested in Palo Alto on suspicion of spitting in the face of one SamTrans bus driver and wrapping his arms around another before running from officers and trying to carjack from a woman. A few months earlier, a man became upset and yelled racist and sexist remarks at a SamTrans bus driver in San Mateo when he was told to put on a protective mask. He later punched the bus driver and threw a trash can at the bus, according to published reports.

SamTrans' new code of conduct bans harassment, disruptive conduct, discrimination, fare evasion, sexual harassment, physical and verbal assault, tampering with emergency exits, use of prohibited substances, blocking entries and exits, carrying and using weapons, disregarding safety instructions and other conduct that would distract bus drivers.

Bus drivers and other frontline employees will report violations to the San Mateo County

Sheriff's Office transit bureau. SamTrans said violators will be removed from buses without a fare refund and could be barred from using district transit for a “defined or indefinite period of time.” If they are banned from buses, their information and picture will be circulated to bus drivers, a SamTrans spokesperson said.

SamTrans is far from the only transit agency struggling to curb bus driver assaults.

Last December, the Federal Transit Administration said assaults on transit workers were at an “unacceptable level,” and called on agencies nationwide to devise plans to reduce assaults and improve transit worker safety. The move was applauded by the Amalgamated Transit Union, the largest union representing transit workers in the nation.

“Each day, hundreds of transit workers are assaulted on the job. ATU members have been shot, stabbed, and struck with canes, fire extinguishers, screwdrivers, hammers, and garbage cans. They have been attacked with pepper spray, burned with hot coffee, and doused in urine and spit. Bus drivers have been robbed for pocket change and operators are regularly sexually assaulted,” International Union President John Costa said in a statement.

A SamTrans spokesperson said the agency already was working on its code of conduct and enforcement policy when the federal directive was issued. The spokesman said SamTrans has taken other steps to protect its bus drivers, including installing protective barriers in some buses in its fleet. When the agencies rolls out its new electric buses, they all will be equipped with the barriers, the spokesman said.