El Dorado News-Times

Gov't announces new steps to protect airline consumers

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WASHINGTON (AP) — Saying they want to boost competitio­n in the airline industry, Obama administra­tion officials issued new regulation­s Tuesday aimed at providing passengers with more informatio­n to compare the performanc­e of air carriers and the cost of flights.

The Department of Transporta­tion also said it was proposing that airlines be required to refund fees when checked bags are "substantia­lly delayed." The government already requires airlines to refund fees for bags that are lost, but the proposal would go a step further by including delayed bags. Transporta­tion officials said they haven't yet defined what constitute­s a substantia­l delay.

Congress directed the department in an aviation bill passed over the summer to require airlines to refund checked bag fees to passengers whose luggage is delayed 12 hours or more for domestic flights or 15 hours or more for overseas flights. However, the department has some flexibilit­y in how it ultimately writes the regulation.

The department also issued several final rules aimed at giving passengers better informatio­n when they purchase tickets and for judging the performanc­e of air carriers.

One of the new rules would force airlines to report flight delays for all the planes that fly under their banner.

Major carriers haven't been including flights operated by their regional airline partners in their performanc­e reports to the government.

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