Director of Benefit Plan Governance, AT&T
Calhoun overhauled AT&T’s summary plan descriptions by partnering with benefits communications firm DirectPath. AT&T moved its SPD into an interactive document format, which made benefits information accessible on any device. Using this format, the information can be continually updated in real time, allowing HR to send benefits information and tips to employees. AT&T’s interactive SPD collects a wealth of data that can be used to create or modify communications.
Why it matters:
Previously, AT&T’s HR team would spend hours updating SPDs to maintain compliance. Despite the time and resources invested, traditional SPDs did little to provide employees with useful, actionable information about their healthcare benefits. The electronic SPD has not only boosted engagement, AT&T says, but saved the telecommunications giant more than $1 million.