A (Brief) History of Hilton Innovations
Hilton opens the first American hotel that offers cold running water and air-conditioned public spaces. Where? That would be Waco, Texas.
The Roosevelt Hilton in New York City becomes the first hotel in the world to offer TV sets in guest rooms. There are only 44,000 sets in the entire U.S., but the new tech is about to take off: the World Series and the first episode of Meet the Press debut in ’47. Prescient!
Hilton opens the country’s first airport hotel. Hello, San Francisco!
The Hilton Hhonors guest loyalty program debuts. Today, more than 52 million members enjoy exclusive rates and experiences, including a VIP concert series started in 2015.
Hilton’s hotel loyalty program becomes the first to offer guests points as well as airline miles.
Hilton launches the Lightstay program, a proprietary system that analyzes the hotel chain’s impact on the environment. After the first full year, the program allows Hilton to conserve enough energy to power 5,700 homes for an entire year.
Hilton introduces the social media program Hilton Suggests, offering travelers who use Twitter local tips from a network of Hilton contributors around the globe.
The Conrad Concierge app launches, enabling luxury travelers to personalize their stay by preordering dinner through room service and even choosing a preferred pillow from a pillow menu.
Hilton Hhonors becomes the first and only loyalty program to allow hotel guests to use their mobile device to select their own room from a digital floor plan. Want the third floor facing east? Done!
The Hilton Digital Key is unveiled, allowing Hilton Hhonors members to bypass traditional frontdesk check-in and access their room with their smartphone. No waiting in lines!
From air conditioning to apps, it’s always been about the guests