A (Brief) His­tory of Hil­ton In­no­va­tions

Fast Company - - Created In Collaboration With Hilton -

1927

Hil­ton opens the first Amer­i­can ho­tel that of­fers cold run­ning wa­ter and air-con­di­tioned pub­lic spa­ces. Where? That would be Waco, Texas.

1947

The Roo­sevelt Hil­ton in New York City be­comes the first ho­tel in the world to of­fer TV sets in guest rooms. There are only 44,000 sets in the en­tire U.S., but the new tech is about to take off: the World Series and the first episode of Meet the Press de­but in ’47. Pre­scient!

1959

Hil­ton opens the coun­try’s first air­port ho­tel. Hello, San Fran­cisco!

1987

The Hil­ton Hhonors guest loy­alty pro­gram de­buts. To­day, more than 52 mil­lion mem­bers en­joy ex­clu­sive rates and ex­pe­ri­ences, in­clud­ing a VIP con­cert series started in 2015.

1994

Hil­ton’s ho­tel loy­alty pro­gram be­comes the first to of­fer guests points as well as air­line miles.

2009

Hil­ton launches the Light­stay pro­gram, a pro­pri­etary sys­tem that an­a­lyzes the ho­tel chain’s im­pact on the en­vi­ron­ment. Af­ter the first full year, the pro­gram al­lows Hil­ton to con­serve enough en­ergy to power 5,700 homes for an en­tire year.

2009

Hil­ton in­tro­duces the so­cial me­dia pro­gram Hil­ton Sug­gests, of­fer­ing trav­el­ers who use Twit­ter lo­cal tips from a net­work of Hil­ton con­trib­u­tors around the globe.

2012

The Con­rad Concierge app launches, en­abling lux­ury trav­el­ers to per­son­al­ize their stay by pre­order­ing din­ner through room ser­vice and even choos­ing a pre­ferred pil­low from a pil­low menu.

2014

Hil­ton Hhonors be­comes the first and only loy­alty pro­gram to al­low ho­tel guests to use their mo­bile de­vice to se­lect their own room from a dig­i­tal floor plan. Want the third floor fac­ing east? Done!

2015

The Hil­ton Dig­i­tal Key is un­veiled, al­low­ing Hil­ton Hhonors mem­bers to by­pass tra­di­tional front­desk check-in and ac­cess their room with their smart­phone. No wait­ing in lines!

From air con­di­tion­ing to apps, it’s al­ways been about the guests

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