NORMALIZATION OF DEVIANCE
Thanks to Les for a thought-provoking column [“One Emergency at a Time,” August]. It brought to mind the article “Normalization of Deviance,” which references the NASA Challenger accident and is easily found by searching on the internet. The short message is that just because something hasn’t happened yet doesn’t mean it won’t happen. I am in full agreement with Les’ position on training for the unexpected. Thank you for your articles, Les. Always an interesting read.
Paul J. Cusumano via email