Critical Connections

Dallas-based AT&T has landed in the Just 100 top 10 for the first time this year thanks to high marks for how the Texas telecom treats its customers, particularly those who need help during an emergency. AT&T’s FirstNet wireless network, built after 9/11, helps firefighters and first responders communicate with each other during crises, while its $650 million disaster-recovery program sends drones to boost cell service for customers who have lost their connections after hurricanes or wildfires. CEO John Stankey, who took the reins of the $180 billion (2019 sales) giant from Randall Stephenson in July, knows there’s more to do. “We’re working with policymakers and the industry to make internet access more available and affordable through a mix of public subsidies for low-income households and smart policies that encourage new infrastructure investment in our country,” he says. —Maggie McGrath