Forbes

Giv­ing Credit

- —Bri­anne Gar­rett

More than 25 mil­lion Amer­i­can work­ers were fur­loughed or laid off this spring, but Syn­chrony Fi­nan­cial’s call-cen­ter cus­tomer-ser­vice work­ers were not among them. In­stead, they got bonuses. “Mak­ing it hap­pen wasn’t easy, but it was the right thing to do,” says CEO Mar­garet Keane. She also set up a $1.5 mil­lion emer­gency fund for em­ploy­ees who need help with Covid-re­lated med­i­cal costs. These ini­tia­tives helped the $13 bil­lion (2019 net rev­enue) com­pany rise 27 slots to No. 20 on the 2021 Just 100 list. Sup­port­ing work­ing par­ents is an­other pri­or­ity. The Con­necti­cut-based credit-card provider in­creased paid parental leave to 12 weeks in Jan­uary, and in June it launched a vir­tual sum­mer camp for em­ploy­ees’ chil­dren. “I’m a true be­liever in creat­ing an en­vi­ron­ment where every em­ployee knows that they are val­ued and trusted,” Keane says.

 ??  ??
 ??  ??
 ??  ??

Newspapers in English

Newspapers from USA