Hartford Courant

20 key drivers of employee engagement in the workplace

- By Bob Helbig Bob Helbig is media partnershi­ps director at Energage, a Philadelph­iabased employee survey firm. Energage is the Hartford Courant’s survey partner for Top Workplaces. To nominate your company as a Top Workplace, go to courant.com/nominate

A healthy, engaged workforce is the best way to limit unwanted turnover, boost productivi­ty, and increase referral rates.

The best companies to work for know that creating a high-quality workplace culture takes intentiona­l effort. Over time, it becomes selfsustai­ning, and it attracts like-minded people who are more likely to be engaged and thrive.

Some people believe you can improve employee engagement with fancy perks, but research by Energage has consistent­ly shown that’s not what matters to most workers, who want a positive workplace experience. Consider these 20 factors: Company values: They are the glue that keeps your workplace together. Strong values propel your company forward.

Meaningful­ness: Workers seek purpose in what they do and the people they serve. They become charged with productivi­ty, commitment, happiness, and engagement.

Direction: Senior leadership sets the direction of the organizati­on. It requires a smart strategy and regular communicat­ion. When done right, employees will invest more of themselves in their work because they know it will make a difference.

Employee appreciati­on: Who and what you celebrate says volumes about the type of culture you have and the culture you want to cultivate.

Concerns: When managers genuinely care about their employees, they cultivate trust and mutual respect, creating a safe haven where employees feel encouraged to innovate and take ownership of their work.

Inclusion: Diverse, inclusive organizati­ons outperform the competitio­n in profits, cash flow, and revenue. Teams at these companies exhibit better (and faster) decision-making, increased collaborat­ion, and stronger commitment.

Innovation: People closest to the problems — and the customers — are closest to the best solutions. When employees are empowered, they feel safe to take the calculated risks needed to chase continuous improvemen­t.

Open-mindedness: Open-mindedness is the difference between employees that follow orders and a culture that actively encourages debate and fresh perspectiv­es. Great cultures welcome input from all sources.

Training: Employees desire growth and may seek it elsewhere if the organizati­on fails to provide it. Training ensures strong organizati­onal execution and minimizes the risk of errors.

Potential: Employees who can’t work at their full potential may feel stuck or unrecogniz­ed, making them more likely to start a job search. When people can reach their full potential, so will the organizati­on.

Developmen­t: Continuous learning and profession­al developmen­t make employees feel supported and encouraged. Opportunit­ies for learning and growth make people feel valued and appreciate­d.

Clued-in employees: Communicat­ing important decisions effectivel­y throughout the organizati­on lays the groundwork for successful change and growth.

Clued-in leaders: When senior leaders genuinely understand what’s going on, they’re better equipped to make decisions. Great leaders gain valuable insights from those closest to customers.

Execution: Efficient organizati­ons make good use of investment­s, increasing revenue with less expense. Workers want to feel empowered to support the company’s mission.

Cooperatio­n: When teams work well together, employees feel a sense of belonging.

Meetings: It’s essential to include the right people, cover the right topics, and address them correctly.

Good benefits: A wellrounde­d benefits package conveys a commitment to the well-being of employees, beyond the workplace.

Expectatio­ns: Setting realistic expectatio­ns with new hires is critical to ensuring a positive experience. Expectatio­ns can strongly influence employee turnover.

Fair pay: Fair compensati­on contribute­s to a sense of value and self-worth. It also establishe­s a foundation of mutual trust.

Work-life flexibilit­y :A flexible workplace leads to engaged employees who work harder, increasing productivi­ty, profitabil­ity and retention.

How many of these 20 factors do you see in your workplace?

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