The City’sWater Conservation Office has come to appreciate all the feedback associated with the program. Without it we would never know how to see things through the eyes of the customers we serve. With the beginning of a new year I’m reaching out to all of you to give you the opportunity to help us do better.
The program has a radio show called “SaveWater Santa Fe” that airs live every Thursday at 8:05 a.m. on Que Suave, which broadcasts on 810 AM and 99.9 FM. The show is also recorded for our listeners to hear at their own leisure on our website, www.savewatersantafe.com. We changed the format of the show to highlight guests from our community and changed our focus to them and their work. This shift brought the program the opportunity to partner with many organizations across the city, allowed us to sponsor many activities and piggyback onto the work of others. Wework closely with most of the people who are on our show and it was the community’s feedback that allowed us to see this opportunity in a new way.
I’ve written several times about our rebate program, yet we get feedback all the time that people are not aware of the incentives we offer on toilets, washing machines, dishwashers, rain barrels, and cisterns. Pushing this information out to businesses that either sell the appliances or provide the installations of rainwater-catchment systems has helped us be more successful but we still feel like our numbers are low relative to the funding we have available for this program. We would love to hear any ideas youmight have on how to get this information out or how to modify it so that it getsmore participation from our city customers.
Our website gets active engagement also, but it would be good to hear about what you’d like to see there andwhat information would be helpful to you. Eye onWater has been a great tool that we’ve promoted. Currently we have about 10 percent of all our customers on Eye onWater and we are baffled as to why more people are not signed up. When a customer has the ability to look at his or her water usage on a monthly, daily and even hourly basis as well as be alerted if a leak might be taking place, the question seems to be “Why wouldn’t you sign up”? Wewould love to hear your ideas and if you are a user of the app and have used it as a tool, we would love for others to hear your testimony.
Lastly, I have greatly enjoyed writing this column and feel like there is so much to share with all of you with regard to the work the City of Santa Fe does but I would love to hear fromyou on what you would like to read about. I would be so happy to research any topics of interest or to provide information that is helpful. So as a start to a new year, I’d like to reach out to all of our readers to help us engage with all of you in a meaningful, purposeful way. Thanks so much, everyone, and Happy New Year!
Christine Y. Chavez has a background in water rights administration and energy and water conservation program management in the state ofNewMexico. She is a graduate of New Mexico State University with a B.S. in environmental science and an M.S. in biology. Christine is the water conservation manager for the City of Santa Fe. She may be reached at 505.955.4219 or cy[email protected]