Feed­back mat­ters

Home - Santa Fe Real Estate Guide - - WATERMATTERS - CHRIS­TINE Y. CHAVEZ

The City’sWater Con­ser­va­tion Of­fice has come to ap­pre­ci­ate all the feed­back as­so­ci­ated with the pro­gram. With­out it we would never know how to see things through the eyes of the cus­tomers we serve. With the be­gin­ning of a new year I’m reach­ing out to all of you to give you the op­por­tu­nity to help us do bet­ter.

The pro­gram has a ra­dio show called “SaveWater Santa Fe” that airs live ev­ery Thurs­day at 8:05 a.m. on Que Suave, which broad­casts on 810 AM and 99.9 FM. The show is also recorded for our lis­ten­ers to hear at their own leisure on our web­site, www.save­wa­ter­santafe.com. We changed the for­mat of the show to high­light guests from our com­mu­nity and changed our fo­cus to them and their work. This shift brought the pro­gram the op­por­tu­nity to part­ner with many or­ga­ni­za­tions across the city, al­lowed us to spon­sor many ac­tiv­i­ties and pig­gy­back onto the work of oth­ers. We­work closely with most of the peo­ple who are on our show and it was the com­mu­nity’s feed­back that al­lowed us to see this op­por­tu­nity in a new way.

I’ve writ­ten sev­eral times about our re­bate pro­gram, yet we get feed­back all the time that peo­ple are not aware of the in­cen­tives we of­fer on toi­lets, wash­ing ma­chines, dish­wash­ers, rain bar­rels, and cis­terns. Push­ing this in­for­ma­tion out to busi­nesses that ei­ther sell the ap­pli­ances or pro­vide the in­stal­la­tions of rain­wa­ter-catch­ment sys­tems has helped us be more suc­cess­ful but we still feel like our num­bers are low rel­a­tive to the fund­ing we have avail­able for this pro­gram. We would love to hear any ideas youmight have on how to get this in­for­ma­tion out or how to mod­ify it so that it getsmore par­tic­i­pa­tion from our city cus­tomers.

Our web­site gets ac­tive en­gage­ment also, but it would be good to hear about what you’d like to see there and­what in­for­ma­tion would be help­ful to you. Eye onWater has been a great tool that we’ve pro­moted. Cur­rently we have about 10 per­cent of all our cus­tomers on Eye onWater and we are baf­fled as to why more peo­ple are not signed up. When a cus­tomer has the abil­ity to look at his or her wa­ter usage on a monthly, daily and even hourly ba­sis as well as be alerted if a leak might be tak­ing place, the ques­tion seems to be “Why wouldn’t you sign up”? We­would love to hear your ideas and if you are a user of the app and have used it as a tool, we would love for oth­ers to hear your tes­ti­mony.

Lastly, I have greatly en­joyed writ­ing this col­umn and feel like there is so much to share with all of you with re­gard to the work the City of Santa Fe does but I would love to hear fromyou on what you would like to read about. I would be so happy to re­search any top­ics of in­ter­est or to pro­vide in­for­ma­tion that is help­ful. So as a start to a new year, I’d like to reach out to all of our read­ers to help us en­gage with all of you in a mean­ing­ful, pur­pose­ful way. Thanks so much, every­one, and Happy New Year!

Chris­tine Y. Chavez has a back­ground in wa­ter rights ad­min­is­tra­tion and en­ergy and wa­ter con­ser­va­tion pro­gram man­age­ment in the state ofNewMex­ico. She is a grad­u­ate of New Mex­ico State Univer­sity with a B.S. in en­vi­ron­men­tal sci­ence and an M.S. in bi­ol­ogy. Chris­tine is the wa­ter con­ser­va­tion man­ager for the City of Santa Fe. She may be reached at 505.955.4219 or cy­[email protected]

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