City has process to re­new in­firm res­i­dent’s state ID

Honolulu Star-Advertiser - - HAWAII REPORT - CHRIS­TINE DON­NELLY ——— Write to Kokua Line at Honolulu Star-Advertiser, 7 Wa­ter­front Plaza, Suite 210, 500 Ala Moana Blvd., Honolulu 96813; call 529-4773; fax 529-4750; or email kokua­line@starad­ver­

Ques­tion: My mother is 92, has de­men­tia and lives in a care home. Her state ID ex­pires in July. It is her only pic­ture ID. How can I re­new it, since she can­not leave the home to do it her­self?

An­swer: The city has a process for this, which re­quires that you bring in a doc­tor’s note and a per­sonal af­fi­davit at­test­ing that you are act­ing on be­half of an in­ca­pac­i­tated or in­com­pe­tent in­di­vid­ual. You also must pro­vide ev­ery­thing your mom would if she vis­ited the of­fice her­self, in­clud­ing her fin­ger­prints, pho­to­graph and orig­i­nal per­sonal doc­u­ments.

Here is the process, ac­cord­ing to the city’s Depart­ment of Cus­tomer Ser­vices:

The per­son over­see­ing the in­ca­pac­i­tated or in­com­pe­tent per­son’s af­fairs (le­gal guardian or cus­to­dian, which in this case seems to be you) goes to the Ka­palama Hale Driver Li­cens­ing Cen­ter at 925 Dilling­ham Boule­vard, Room #101, and presents med­i­cal cer­ti­fi­ca­tion that the state ID ap­pli­cant can­not ap­pear in per­son. This can be a let­ter from your mom’s doc­tor.

The guardian/cus­to­dian also must com­plete and present an af­fi­davit af­firm­ing the re­la­tion­ship with the ap­pli­cant. The af­fi­davit must be signed in the pres­ence of city driver’s li­cens­ing em­ployee, or no­ta­rized if filled out in ad­vance. Find a fil­l­able PDF of the af­fi­davit form at­fi­davit.

Once you (guardian/cus­to­dian) have sub­mit­ted the med­i­cal cer­ti­fi­ca­tion and the per­sonal af­fi­davit, you will re­ceive a packet con­tain­ing a state ID card ap­pli­ca­tion, fin­ger­print form, fin­ger­print ink pad and a USB flash drive.

You will have to fill out the ap­pli­ca­tion, in­clud­ing sign­ing the form on your mom’s be­half; take fin­ger­prints of her right thumb, right in­dex fin­ger and left in­dex fin­ger; and take two dig­i­tal pho­tos show­ing her full face. You’ll trans­fer the dig­i­tal pho­tos to the USB flash drive.

Once you have done all that, sub­mit the com­pleted ap­pli­ca­tion; orig­i­nal doc­u­ments prov­ing your mom’s le­gal name, So­cial Se­cu­rity num­ber, date of birth, le­gal pres­ence in the U.S. and prin­ci­pal Hawaii res­i­dency (two doc­u­ments); fin­ger­print form, ink pad and USB flash drive to the Ka­palama Hale li­cens­ing of­fice, along with pay­ment. The fee for a state ID is $40.

The ink pad and USB flash drive must be re­turned un­dam­aged.

To make an ap­point­ment at Ka­palama Hale, go to­cense and click on “Ap­point­ments,” then “Make Ap­point­ment,” then “Ka­palama Driver Li­cense & State ID” (a green bar). Next click on the blue bar that lists “State ID Ser­vices.” From there, fol­low di­rec­tions to re­serve a date and time; you’ll need a text-ca­pa­ble mo­bile phone to do so.

For a list of orig­i­nal doc­u­ments ac­cept­able for Real ID ver­i­fi­ca­tion pur­poses, go to (This site should be use­ful to other read­ers too, be­cause, “What doc­u­ments do I bring to get a state ID?” is a peren­nial Kokua Line ques­tion).


Aloha! Why can’t driver’s li­cense re­newal ap­point­ment con­fir­ma­tions also be sent out on email? Ev­ery fi­nan­cial or­ga­ni­za­tion I do busi­ness with gives the op­tion of mo­bile phone or email when send­ing codes for ac­cess to their web­sites, so it must not be that hard to do. — Ma­halo, Char­lie


The ap­point­ment sys­tem for city trans­ac­tions worked great for me. I went Wed­nes­day morn­ing to the Fort Street Satel­lite City Hall to re­new my driver li­cense. As I was walk­ing down­town, I re­ceived two text re­minders of my ap­point­ment. My name was called at ex­actly the time of the ap­point­ment and the li­cense was re­newed in eight min­utes. Six more min­utes in the ve­hi­cle regis­tra­tion line took care of my other busi­ness. Counter ser­vice peo­ple Kelsey and Sharleen were su­per cour­te­ous and ef­fi­cient.

Ma­halo! — J.M., Kailua

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