Kirsch®. By Design.
Interior design. Technology design. Product design. At Kirsch®, everything begins and ends with design. Our team of experts have created a top-quality collection of window coverings and smart shade options for you to explore—all from the comfort of your own home.
Visit kirsch.com to learn more about Kirsch and our complimentary in-home design service.
emails too much. The tone of the messages got lost. To get back a real connection, we arranged weekly phone calls. It was a great lesson that we can’t lose that connection.
Damian: Communication becomes even harder when people don’t necessarily know what they want.
Betsy: It’s about educating.
Either you do what you can with the budget you have or decide now’s not the time and save up.
Jo: Why is there such a difference between what clients think is going to happen and the actual truth?
Samantha: Clients spend time looking at design and researching on their own before they come to the professional. If they don’t know what to research, they consume only what they can digest. Then they find out the process has more layers.
Luis: They can come with their own spreadsheet, but it doesn’t account for who was installing that refrigerator or who was paying for delivery. There are all these little hidden costs.
Betsy: If people haven’t renovated in a long time, they also compare their experience to back when it was cheaper. Nicole: On HGTV, no true cost breakdown is shown. Viewers see a client’s budget and a finished room. We have to push back and convince clients to respect our expertise.
Damian: Our world is teaching people to overconsume data, to overconsume content, and it’s exhausting. When you start consuming so many things in succession, they lose their value. It’s only when someone starts asking questions that you build a a relationship of trust. All of a sudden, they already know how much something costs because they understand the quality that went into it.