Keep some tips in mind before hiring a lawn service
It’s that time of the year, when the temperatures rise and the smell of freshly cut grass fills the air. Spring is a time when nature is in bloom, and it also means you will need to take extra care of your lawn. While you can do some work yourself, you may also want to hire a lawn service for other services, especially if you are strapped for time. For those homeowners who are considering a lawn care service, the Better Business Bureau of Houston and South Texas has a few tips to keep in mind:
Check first. Always check the company’s BBB Business Review at BBBHouston.org where you can review its rating and check its complaint history. You may also read any customer reviews that have been filed on the business. Ask for references and check the company’s affiliation with national franchises or associations.
Shop around. Get written estimates from at least three companies. Keep in mind that the cheapest estimate is not necessarily the best option. You may have to invest a little more for higher quality products and services. Take your time to evaluate your options before you select a business.
Know what you want. Have in mind the types of services you are seeking (fertilizing, weeding, aerating, mowing) and keep your budget in mind too. Ask about the products used (seed, fertilizer, weed killer), request a lawn inspection and estimate, and be wary of any company that quotes a price without first seeing your yard.
Understand pricing. While price is certainly a major factor in any purchasing decision, find out exactly what you are getting. Do you pay by the mow or by the week? What happens when it rains? Does mowing include edging? Do they mulch or bag the clippings? Are services performed by employees or subcontracted out? Make sure all of your questions are answered before you hire a business.
Scrutinize the contract. Some contracts automatically renew unless you specify otherwise. If you do choose to sign a long-term contract, make sure you get information about cancellation rights in writing, in case you find the services to be unsatisfactory. If anything in the contract is unclear, ask for clarification.
Understand warranties and guarantees. If the service is not to your liking, or the lawn doesn’t look as you anticipated, understand what recourse you may have. Confirm refund policies, if any, before you sign on the dotted line.
Finally, remember, you’re the customer, and it’s your home. Never feel pressured to give anyone your business just because he or she is standing on your doorstep.
The Better Business Bureau is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews and BBB Wise Giving Reports to help them find trustworthy businesses and charities across North America. For information or to check the reliability of a company and find trustworthy businesses, visit www.bbbhouston.org, which includes our BBB Accredited Business Directory, or call 713-868-9500. Leah Napoliello is senior director of Investigative Services with the Better Business Bureau of Greater Houston and South Texas. Send questions regarding homeowner issues to Leah Napoliello, Better Business Bureau, 1333 West Loop South, Suite 1200, Houston, TX 77027, or e-mail her at lnapoliello@bbbhou.org. Include mailing address and phone number on letters and emails.
Get written estimates from at least three companies. Keep in mind that the cheapest estimate is not necessarily the best option.