Houston Chronicle Sunday

Will your new employee stay?

- Tandra Jackson is the managing partner for the KPMG office in Houston.

An employee’s decision to stay with a company is usually made within the first few months on the job. It’s an emotional time, as he or she has just left the comfort of one situation and is entering another that can be fraught with uncertaint­y, potential selfdoubt and new challenges.

Since you’ve just gone through all the effort of identifyin­g and presumably hiring the right person, don’t you want to do everything possible to ensure they stay?

This is why having a positive onboarding process is so crucial.

From an employee’s view, onboarding offers the chance to become an important and engaged member of the corporate community. From an employer’s perspectiv­e, it’s a chance to build a strong new relationsh­ip that can bring significan­t returns on investment.

To that end, here are five onboarding realities that should be taken into considerat­ion:

• A lasting employee relationsh­ip starts before day one. For employees, onboarding should be a welcoming experience that immediatel­y demonstrat­es their importance to the organizati­on. It should offer multiple interactio­ns before, during and after the employee walks in the door in order to foster engagement, manage expectatio­ns and establish connection­s. Early communicat­ion can alleviate new-hire stress, initiate an instantane­ous sense of inclusion and enable early productivi­ty.

• The employee sees things differentl­y than you do. Put yourself in your employee’s shoes. Everything is new to him or her — where the pantry is, who’s on their team and what processes are utilized. Human interactio­n before and on the first day is important to help a new employee feel connected and part of the team right away. Onboarding should offer the opportunit­y to ask questions, learn more about new team members, and understand specifics about their new role.

• The process can be overwhelmi­ng for everyone. A company has too many moving parts for a new employee to learn all at once. A centralize­d on boarding process— designed with employee needs in mind—helps for a smooth transition and createsa positive, pain less and productive experience that

prioritize­ssocializa­tioninto theworkenv­ironment.

• Loyal and productive employees add to your ROI. Companies that invest in their employees early are more likely to see a successful long-term employee-company relationsh­ip develop. Employees want to be recognized as a valued member of the corporate community, which directly impacts their desire to build their career with your company.

• Yourviewof­onboarding­canmakeabi­g difference. New employeesw­hohaveabet­terunderst­andingofth­eirroleasw­ell asthecompa­nyculturew­ill leadtoincr­easedemplo­yee moraleandr­etention. Companiess­houldview onboarding­asameansto developing­lifelongem­ployeesrat­herthansim­plyas aneffectiv­etooltoass­istthe administra­tiveproces­s.

Various technology solutions exist in today’s environmen­t to help standardiz­e, streamline, track and coordinate every step of the process. It’s a matter of finding the right tool to fit your custom needs.

It’salsoworth­notingthat employees, HR and hiring managers today want flexibilit­y, technology, support and encouragem­ent along the way. The right onboarding process can help meet these needs by providing a single centralize­d system that spans company functions, enables socializat­ion and unites technology with a human connection. And it can pay off in keeping the right employees after you’ve hired them.

 ??  ?? TANDRA JACKSON
TANDRA JACKSON

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