Houston Chronicle Sunday

Browser switch causing failed links

- JAY LEE helpline@chron.com

Q: I recently installed Google Chrome to see if I might like it. I didn’t really care for it, so I uninstalle­d it to go back to Internet Explorer. The problem is that now when I click a link in an email, nothing happens. How do I regain this functional­ity?

A: The reason your computer knows to open a browser when you click a link in an email is because your computer associates various links and file types with the appropriat­e correspond­ing applicatio­n. .

When you installed Google Chrome, your computer associated hyperlinks with that browser. Now that you have removed it, your computer no longer knows what to do with those links when you click on them. The quickest way to fix this is to make sure Internet Explorer is set as your default browser.

Click on the Search box in the lower left side of your screen, and type Default App Settings and hit Enter. This will bring up the Default apps Control Panel window, where you can choose which web browser will act as the default when you click on a hyperlink.

Q: I use Yahoo for my email and have done so for many years. And for many years I have used Internet Explorer. In the first part of December when I turned on my computer to my email, the configurat­ion was completely different. At the top it said I was seeing Classic Mail because I was using an unsupporte­d browser. Yahoo suggests I upgrade to Chrome or Firefox, but I do not care for either one. What do I need to do to get things back to the way they were?

A: According to the Yahoo support site, Internet Explorer is no longer supported by its products and services.

I’m afraid there is not really anything you can do other than resign yourself to the classic interface or use one of the supported browsers.

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