Houston Chronicle Sunday

Email from a friend, or spam?

- JAY LEE helpline@chron.com

Q: I keep receiving emails that appear to be from someone I know but aren’t. The name is the same, but when I view the actual email address, it’s not theirs. Have I been hacked?

A: Spammers are sending email with the name of someone you know in an effort to trick you into clicking a link or sending a response.

In all likelihood, you have not been hacked. But someone, somewhere has managed to get a copy of an address book that has your email address in it, and they are using those addresses to send the spam.

There’s not much you can do except be very careful.

I treat all email with web links with suspicion, even if it comes from someone I know.

Q: I have been using Microsoft Edge as my web browser and I really enjoy it. But recently it has started to give me a few problems. This includes the inability to create new appointmen­ts in Google Calendar and other odd issues that didn’t exist before. Is there something I can do to correct this?

A: I would start with the simplest solution first, which is to reboot the computer. Edge, like Internet Explorer, is baked into the Windows operating system. Rebooting can often clear up performanc­e issues on a Windows-based computer.

If the problem persists, make sure your computer is up to date with all Windows updates.

Click the Search box and type “Check for updates,” hit Enter and install anything the system finds, especially anything relating to Internet Explorer or Microsoft Edge as the programs are updated using Windows Update.

If that doesn’t do the trick, try resetting Edge.

Click on the More Actions menu and click on Settings.

Click on “Choose what to clear” under the section that says “Clear browsing data” and choose what you want to reset.

I suggest cookies, saved website data and cached data and files are the likely source of the issue.

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