Beth Wolff Realtors Real Living wins national award for customer service
Beth Wolff Realtors Real Living is among America’s Top 45 real estate brokerages firms based on service excellence, winning a national QE Award (pronounced “quie”) “Reflecting measured and independently verified excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Kevin C. Romito, president, Quality Service Certification Inc. (QSC), creator of the award.
Beth Wolff Realtors Real Living was the only brokerage in the state of Texas among honorees spanning 24 states, from California to Massachusetts and Florida to Minnesota.
“This award truly honors the hard work and dedication of our agents who ensure every client receives the very best customer service experience,” said Ed Wolff, president, Beth Wolff Realtors Real Living. “Winning a QE Award from Quality Service Certification puts us among the best real estate companies in America and is perhaps the highest honor any brokerage in real estate can receive,” he added.
“Today’s consumers seek transparency, accountability, and trusted information to help them make better, more informed decisions and choices. Beth Wolff Realtors Real Living has elected to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence,” said Kevin C. Romito, president, Quality Service Certification Inc. “Beth Wolff Realtors Real Living is not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a five-star rating,” Romito said. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”
Larry Romito, chairman and CEO, notes that the QE Award is based upon aggregated overall customer satisfaction as a percentage of all returned surveys of real customers, where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “Accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com, he said.
Eligibility for the 2019 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2017 for the 2018 QE Award.