What to know before installing panels
Solar energy promises consumers lower bills, tax incentives and an increase in home value, making it a tempting option for homeowners. But what should consumers know before they know before they buy?
As the demand and use of solar energy grew, so did the number of complaints against the industry, filed with Better Business Bureaus across the country. Many of these complaints reported issues with poor installation, inaccurate information regarding the federal solar tax credit and unsatisfactory panel performance, but misleading claims about savings and benefits of having solar panels are the biggest problems consumers encounter.
Solar panels can save homeowners money, but some companies claim or guarantee individuals can save thousands of dollars by using solar panels. The amount saved actually depends on several factors, such as roof size, how many hours of direct sunlight your house receives and how much electricity you currently use.
Solar energy can offer many benefits, but if you’re considering installing panels on your home, remember these tips from the Better Business Bureau of Greater Houston and South Texas as you shop:
• Determine if a solar system is right for you.
Review your utility bill and see how much energy you used in the past year along with the cost. Evaluate how you use energy and determine if there are ways to reduce your usage. For example, purchasing more energy-efficient appliances and HVAC systems.
• Know whether you want to buy or lease.
Solar companies offer the choice to buy or lease the solar panels and that may determine what company you decide to hire. Compare costs and how much energy you use to determine what option is right for you. Also, figure out what size panel system you need, then use the customizable calculator from the Department of Energy to help you estimate how much energy it will produce.
• Solar energy requires
sun. Solar energy runs off the sun, so find out how many sunny days your home sees annually. The more sunlight reaches your solar panels, the more electricity you can generate, which will save you money on your electric bill. Solar panels facing south with no shade obstructions is recommended as there is more sunlight throughout the day which will provide the greatest percent of energy.
• Make sure your roof is equipped to sustain solar panels. A properly installed solar system will not damage your roof, but you need to still be sure your roof is in good condition before beginning installation to avoid any future problems. Determine if you need your homeowner’s association permission to install a solar panel system.
• Settle the details. Inquire about tax credits.
Contact your utility company to see what arrangements it makes with homeowners who produce solar power.
• Find a reputable
installer. Once you’ve decided to go ahead with installing solar panels, make sure you locate a reputable installer. Try asking for recommendations from friends and family, and check with your BBB for BBBHouston.org. Find out how long they’ve been in business and what type of complaints, if any, they have. Also, make sure they are licensed through the Texas Department of Licensing and Regulation by visiting www.tdlr.texas.gov or calling (800) 803-9202. Solar panel installers or those companies that advertise offering solar energy must hold an Electrical Contractor’s license through that agency, in the company’s name.
Visit www.bbbhouston.org or call 713-868-9500. Leah Napoliello is senior director of Investigative Services with the BBB of Greater Houston and South Texas. Send questions to Leah Napoliello, Better Business Bureau, 1333 West Loop South, Suite 1200, Houston, TX 77027, or e-mail lnapoliello@bbbhou.org with address and phone number.