Houston Chronicle Sunday

Scams mean it’s ‘shrewd to be rude’

- LILLY CHU Lilly Chu is Senior Program Coordinato­r for the Better Business Bureau.

Scammers are out in droves looking to steal money and personal informatio­n for their own gain. Older adults are particular­ly vulnerable

because they tend to be trusting and do not want to appear rude. However, these days, the Better Business Bureau says, “it’s shrewd to be rude.”

Warning signs are:

• Frequent junk mail and spam calls. Incoming junk mail (sweepstake­s offers, etc.) or frequent calls from people offering valuable rewards or asking for charitable donations are signs fraud could easily occur or may have already occurred.

• Unfamiliar payments. Verify any business asking for payment, especially if they are unfamiliar or out-of-state companies. Do your research and do not be afraid to question a charge.

• Secretive phone calls or messages. If a person or company asks you to hide your communicat­ions with them, it’s a red flag. They don’t want you to alert someone who may know about their fraudulent activities.

• Sudden bills or withdrawal­s. If you are contacted for “urgent/emergency” payments, it could be scam activity and should be investigat­ed to rule out fraud.

Tips for helping yourself and loved ones avoid fraud:

• Become familiar with common scams targeting older adults. Knowing the most common tactics used to target older adults can help you more easily identify scams before they occur.

• Emphasize the criminal nature of telemarket­ing and email fraud. Learn how to identify fraud and understand these tactics are illegal. By simply participat­ing, it is possible you could unknowingl­y be pulled into criminal activity.

• Ignore phone suspicious calls and messages. Don’t answer or reply to unsolicite­d calls; just hang up or, better yet, screen your calls by letting them go to voicemail and only return calls from people or companies you know.

• Delete suspicious emails and text messages. Even if it looks like a person or company you do business with, contact them using verifiable email addresses or phone numbers. Do not reply to or click links in emails or unsolicite­d text messages asking for personal informatio­n, criminals can make email headers and caller ID look like anyone.

• Secure accounts and monitor finances. Because so much informatio­n is online, you may need to enlist a trusted young person to help you set up, secure, and/or monitor your accounts to prevent fraudulent activity and identify if it has occurred. Delays can put you at risk of losing your money permanentl­y.

• Check your credit reports annually. Either get all three once a year or order one every four months to monitor your credit: www.annualcred­itreport.com or 877322-8228. It is free and won’t impact your credit score.

• Change your phone number. If suspicious calls continue, it may be worth changing your phone number. Registerin­g your number with the Do Not Call list (888-382-1222) is a great first step, although scammers won’t necessaril­y follow the Do-Not-Call list laws, it should reduce the number of unsolicite­d marketing calls.

Protect yourself and your loved ones by being well-informed and ask for help before it’s too late. When in doubt, check them out with the Better Business Bureau, 713-868-9500 or www.bbb.org.

Medicare fraud alert: Scammers are now charging Medicare beneficiar­ies for diabetic supplies which they either don’t get or don’t need. If you see anything suspicious on your Medicare Summary Notice (MSN), call the Texas Senior Medicare Patrol Hotline: 1-888341-6187.

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