Mission-driven staff make the difference at Eagle’s Trace
Since moving to Eagle’s Trace, an Erickson Senior Living community in west Houston, four years ago, Barbara Sheffield has witnessed how staff members create an engaging environment for her and other residents.
As a former CEO, Sheffield’s philosophy is that if you treat employees the way you treat customers, everyone benefits.
“It all starts at the top,” explains Sheffield. “I believe that Erickson Senior Living—and Eagle’s Trace in particular—has good employees because Erickson’s values are already instilled in them. The community just meshes with their personality! They make Eagle’s Trace a great place to live.”
‘Best in the business’
Executive Director Steve Aigner has been at Eagle’s Trace since 2014. But Aigner started his career with Erickson Senior Living 22 years ago—as a Dining Services manager.
The career growth he has experienced over the years contributes significantly to his job satisfaction, he says.
“Erickson Senior Living is a great place to build a career, as there is real potential for growth and development,” says Aigner. “The way we promote from within helps employees reach new heights, and I’ve seen that happen quite a few times.”
Kindhearted, devoted
Sheffield recognizes the benefits of having such talented, kindhearted staff members. She notes that even the smallest things, such as remembering a resident’s name, stands out to her.
“Any staff member I encounter here, from the restaurants to maintenance, never fails to say ‘hello’ and call me by name,” says Sheffield. “It makes for such a nice atmosphere!”
She also appreciates the way Eagle’s Trace employees come together to make sure the community consistently operates at the highest level, no matter the challenges.
“When the weather causes problems, it’s all hands on deck here,” she explains. “They’ll go out of their way to keep us comfortable—deliver mail to us, whatever is needed. It’s impressive, their overall kindness and how devoted they are to making our lives easier.”
Greater cause
Bolstered by the positive environment at Eagle’s Trace, residents and employees enjoy collaborating on communitywide projects such as those hosted by the Diversity & Inclusion Committee.
The partnership has resulted in events that celebrate the different languages, cultures, abilities, and backgrounds represented by people at Eagle’s Trace.
“The committee doesn’t speak so much about diversity as it does about appreciating our differences and how we’re better because we have them,” he adds. “It’s a really unique aspect of Eagle’s Trace, to have these opportunities where residents and staff can work together for a greater cause.”
To learn more about benefits that come with living in a community staffed by talented and dedicated professionals, visit EaglesTrace.com or call 281-6611403.