Houston Chronicle

FOR A POKEY IPHONE

-

THIRD-PARTY REPAIR SHOPS

Plenty of irate Apple customers are turning to local third-party repair shops to get their iPhone batteries replaced. At Mega Mobile Boston, twice as many customers are coming in for iPhone battery replacemen­ts than in years past, said Adam Fuller ton, the store’s operation manager

Third-party repairs are a decent — but imperfect — solution. One

drawback is that they vary in quality — some repair shops buy lower-quality batteries that don’t last. So to find a good shop, rely on word-of-mouth and reviews on the web, similar to how you might seek out a good car mechanic.

Another issue is that if you service your phone with a third-party battery and later take your device in to Apple for repair, the company could refuse to service your phone. So if you go the third-party route, chances are you will have to stick with third-party repair shops through the end of your phone’s life.

There’s a less risky route here. On Apple’s support webpage, you can look up third-party repair shops that are authorized by Apple as service providers. These are fixers who have been trained by Apple and carry original parts. But the list is short.

If you find a good local fixer, there are plenty of benefits to sticking with one long term. For one, third-party shops tend to have shorter waits. Fullerton said his shop could typically get an iPhone battery replacemen­t done in about 30 minutes. The process involves opening the device, cleaning away the old waterproof­ing adhesive, replacing the battery and applying a new waterproof­ing adhesive.

For another, local repair shops make their prices competitiv­e with the manufactur­er’s. In the case of batteries, many shops are discountin­g their battery replacemen­ts to match Apple’s $29 pricing.

Finding a good repair shop can feel daunting, but if you ask around, your peers will probably have recommenda­tions.

FIX IT YOURSELF

You can always replace an iPhone battery by yourself. The pros: You can choose the best components for repairs and minimize costs. The cons: Learning repairs can be time consuming, and if you mess up, you have no one to blame but yourself. And again, Apple stores could refuse to service your phone if it sees you have repaired it with third-party parts.

A good place to start for do-ityourself repairs is iFixit, a company that provides instructio­n manuals and components for repairing devices. It is offering discounts on battery replacemen­t kits for older iPhones, which cost $17 to $29. Each kit includes a new battery and the tools for disassembl­ing iPhones.

Installing a phone battery can be intimidati­ng. Replacing an iPhone 7 battery, for example, requires eight tools and 28 steps. Kyle Wiens, the chief executive of iFixit, said some customers also opted to buy a battery from iFixit and then take it to a local repair shop for installati­on.

CARRY A BATTERY PACK

If you don’t feel confident hiring a third-party fixer or installing your own battery, you can always wait for Apple to replace your battery. But since that could take weeks or months, don’t suffer with a sapped phone battery in the meantime.

A better temporary solution is to invest in a battery pack that you can carry around until replacemen­t batteries arrive at an Apple store. Wirecutter, a New York Times company that reviews products, has tested hundreds of battery packs to recommend a few. My favorite is the Anker PowerCore 20100, which can charge a smartphone every day for a week.

Schipper, the Seattle resident, is considerin­g buying a battery pack. In the meantime, she is constantly plugging her iPhone into a power outlet because her battery lasts only two hours a day.

Yet she has resisted what she thinks Apple wants: for her to buy a new phone.

“I was tempted to just chuck this phone and suck it up and spend $1,000-plus and get the iPhone X,” she said. “I said, No, darn it, I have a budget I’m saving up. I’m not going to let Apple push me around.”

Newspapers in English

Newspapers from United States