Google targeting shoppers from Amazon again
Google is getting serious about competing with Amazon in online shopping — just like it did in 2013, 2014, 2017 and 2019.
But in 2020, as the coronavirus pandemic continues to grip the U.S., the push to create an online shopping marketplace to compete with Amazon has taken on new urgency as consumers are avoiding stores and turning to the internet to fill more of their shopping needs.
On Thursday, Google announced that it would take steps to bring more sellers and products onto its shopping site by waiving sales commissions and allowing retailers to use popular third-party payment and order management services such as Shopify instead of the company’s own systems. Currently, commissions on Google Shopping range from a 5 percent to 15 percent cut, depending on the products.
Google is usually the starting point for finding information on the internet, but that is often not the case when consumers are searching for a purchase. More U.S. consumers are turning first to Amazon to find products that they plan to buy. This has allowed Amazon to build a rapidly growing advertising business, which is a threat to Google’s main financial engine.
Google’s seven-year battle to take on Amazon has had more lows than highs. In 2013, it started a shopping service called Google Shopping Express, offering free same-day delivery. It offered $95 annual memberships for faster delivery and tried delivering groceries. Google eventually scrapped the efforts.
Google Express evolved into an online shopping mall filled with top retailers such as Target and Best Buy. In 2017, it added Walmart to its virtual mall, but the partnership was short-lived. Last year, Google ditched Google Express for Google Shopping and introduced a buy button to allow shoppers to use credit cards stored with the company to complete the transaction without leaving the search engine.
This year, Google brought in Bill Ready, a former executive at PayPal, to be its president of commerce and to compete more successfully with Amazon.
Google announced in April that it would allow anyone to list products for free on its shopping site, reversing its previous policy of requiring sellers to buy an ad for products to appear. The company also announced that those free listings would appear on its search results. By eliminating the cost of listing and selling products, Google aims to make it more appealing for retailers to put products in front of the search engine’s enormous user base.
Ready said in an interview that most retailers were already lagging behind in e-commerce before the pandemic. And as more consumers moved to shop online in recent months, the gap has widened, with much of the growth in online sales swallowed by a handful of players.
“We want to make sure selling online is easy and inexpensive,” Ready said.
The changes are expected to start immediately in the U.S. before rolling out to other countries later this year. Google also said sellers that have an inventory of products listed on Amazon can move them to Google without changing the data format.