Restaurants brace for threats over masks
Owners fear their protocols will be recipe for confrontations with diners
The past three days have been difficult for Monica Richards, a co-owner of Picos restaurant in Upper Kirby. After Gov. Greg Abbott announced he is reopening Texas and ending the mask mandate next Wednesday, the restaurant told its customers its own COVID-19 restrictions will stay the same.
Picos received many messages of support, but then it got ugly.
“It was horrific,” Richards said. Picos received calls, private messages on social media and emails threatening to call U.S. Immigration and Customs Enforcement on the restaurant’s staff and saying their green cards and paperwork need to be checked. “I never imagined that they would go that far,” she said, adding that Picos has “always been by the book.”
Picos has been a staple in Houston for almost 40 years. Customers come for the food highlighting Mexico’s distinct regions and the fan-favorite margaritas. The team will continue to operate at 75 percent capacity and require customers to wear face masks when not eating or drinking.
And Picos is not alone. On Tuesday, Abbott said he is lifting the statewide mask mandate and allowing all Texas businesses to reopen at 100 percent capacity. Many Houston restaurants, bars and other businesses put out statements vowing to keep their current safety protocols in place. According to a survey conducted by the Texas Restaurant Association earlier this week, 72 percent of more than 700 members said they will keep the mask mandate.
Overall, these restaurants have received an outpouring of support from
Houstonians congratulating them on keeping masks and other restrictions. At Picos, Richards said the positive feedback she’s received far outweighs the negative comments and threats. She’s confident Picos will maintain its current level of business.
“If people don’t want to comply, then they can either take their margaritas to go or come back at a different time,” Richards said.
Isolated incidents
Besides the messages, Richards said she hasn’t received any physical threats. Over the past year, there have been reports of customers turning violent over coronavirus restrictions. In December, an employee at Grand Prize Bar in the Museum District was assaulted with a glass after repeatedly asking a man to wear a mask. He received 10 stitches for a head wound.
In a video posted to Twitter, Houston Police Chief Art Acevedo said private businesses have a legal right to mandate masks in their establishments. “Just remember that if you remain in the business after being asked to leave, you are subject to arrest for criminal trespass,” he said.
A few weeks ago in East Downtown, a woman hit a manager in the face at Miss Carousel over a mask dispute. “And that was when it was still mandated,” said Morgan Weber, co-owner of parent company Agricole Hospitality. His restaurants received negative comments on social media this week, but he doesn’t yet know if that will be the extent of the backlash.
“This weekend will be telling,” he said. “I imagine there will be a contingent of people that are going out specifically to prove a point and pick a fight about it.”
Weber said he is having conversations with his staff on how to de-escalate potential situations.
Feges BBQ in Upper Kirby also received a slew of negative comments about maintaining its mask mandate. Co-owner Erin Smith said Abbott’s decision puts the onus back on business owners, who are already dealing with a lot, especially during the pandemic.
“Nobody looks forward to walking up to a guest and having to ask to put their mask on, because you never know what the reaction is going to be,” Smith said. “We’ve been lucky we’ve always had good reactions, but one day we might not.”
The general response to Feges’ stance, however, has been overwhelmingly supportive, Smith said. Mask use at the barbecue joint has been good, and the staff has never had an issue with someone being aggressive in person.
As the mask issue has become controversial — and even political — over the past year, this latest development is prompting customers to take sides and decide where to patronize based on a restaurant’s policies starting next week.
Customers weigh options
Sarah Weinstein, a Houston attorney, said she will not go anywhere that doesn’t require masks, even though she is recently vaccinated.
“It’s less about my safety and more about how I view these businesses simply not caring about their employees and the general public,” she said. “Wage workers have been hit disproportionately hard throughout the pandemic, so restaurants and bars lifting all protocols, to me, says that they do not care if their employees get sick. Why would I give them my money?”
Weinstein has been sharing posts on Instagram of businesses that are keeping their restrictions, as a way to help her friends decide where to go. Even after the pandemic, she said, it will be difficult for her to return to places that are removing safety measures now, but she isn’t sure yet what she’ll do.
Ryan Bokros, a Galvestonbased Realtor, was pleased to hear Abbott’s announcement. He describes himself as a libertarian and believes the decision over whether to enforce masks and other COVID-19 restrictions should be up to private business owners, not the government.
Bokros said he prefers not to wear a mask and favors establishments that give customers the choice. But if a restaurant he visits regularly is still requiring them, he’ll respect its wishes.
“We’ll patronize places that have put the responsibility in the hands of the people,” he said. “We’re not going to boycott anybody because they’re still requiring a mask.”
Weber said Agricole Hospitality is not making a political statement by keeping the mask mandate. He wants both his staff and customers to feel good about visiting his restaurants and bars, and for him, that meant following Centers for Disease Control and Prevention guidelines. He hopes a vast majority of people will be respectful.
“You always hope that your community would rally around you for wanting to protect them,” said Richards of Picos. “We’ll see what happens.”
“I imagine there will be a contingent of people that are going out specifically to prove a point and pick a fight about it.”
Morgan Weber, co-owner of Agricole Hospitality