As COVID anxiety grows, tips to avoid crisis and conflict

Among mask mandates, social distancing, outspoken political views and personal challenges from the COVID-19 pandemic, there is a heightened risk for public spaces turning into places of conflict.

CPI has identified probable areas of conflict and how to best mitigate tension. They recommend embracing four simple techniques to prevent and reduce conflict:

1. Avoid judgment. Understand that everyone has different life experiences and may be overwhelmed with struggles and anxiety from things you know nothing about. Listen and focus on the feelings behind the message.

2. Don’t take it personally. Another person’s behavior is not about you. You are likely not the true target of someone’s behavior. Tell yourself, “This may not be about the two of us; it may be about other issues in their life.” Or repeat to yourself, “I’m going to be respectful. I’m going to be respectful.”

3. Control your reactions. You can’t control another person’s behavior, but you can control how you react. Avoid using facial expressions, gestures and language that could make another person feel anxious or defensive.

4. Be prepared if you have to engage. Have a plan to acknowledge and redirect. Here are some things you could potentially say:

• “Yeah. This year has been difficult on everyone.”

• “I can understand where you’re coming from.”

• “We’ll all be glad to have this pandemic behind us.”

Over four decades, CPI has trained more than 15 million individuals in its techniques, spanning many industries and professions, especially health care and education. CPI tracks violent incidents in the industries it trains, and data shows that de-escalation skills, when used correctly, can quickly decrease violence regardless of the industry.