Eligibility Dept. serving customers during pandemic

Our Eligibility department, located at 15975 Anderson Ranch Parkway, Lower Lake, CA 95457, administers the Medi- Cal, CalFresh, General Relief, and CalWORKs programs. We remain open to serve the public Monday — Friday, 8:00 AM — 5:00 PM, excluding holidays. To ensure public safety during the COVID-19 pandemic, in-person services are limited. All services remain available remotely online, by phone, fax, mail or drop-box.

We strongly encourage the public to use non-inperson services to conduct their business with us. Applications for emergency services do not need to be filed in-person, and can be made by any of the methods listed below.

Workers are available by telephone Monday — Friday, 8 AM to 5 PM at (800) 628-5288 toll free, or (707) 995- 4200 locally.

The public can apply for services, and manage their case, anytime online at:

• www.c4yourself.com or the mobile app for all programs

• www.coveredca.com for medical programs

• www.getcalfresh.org for the CalFresh program

Application packets and a variety of forms in English and Spanish are available for pick up from a kiosk to the left of our main entrance without the need to enter the lobby. Documents and applications can be returned by:

• Drop boxes located by the main doors and front gate

• Fax to (707) 995-4204

• Mail to P.O. Box 9000, Lower Lake, CA 95457

Current customers can check their CalWORKs or CalFresh balance, report a lost or stolen Electronic Benefit Transfer (EBT) card, or request a replacement EBT card, by calling (877) 328-9677 or going online at www.ebt.ca.gov. Many additional services are available at the website.