Lodging: Hotels fight back, sometimes with robots

This may be the year travelers return to hotels. In a report for the American Hotel & Lodging Association, Oxford Economics, an economic forecasting company, expects total bookings to nearly equal 2019 stays, though a significant source of revenue — more than roughly $48 billion spent before the pandemic on food and drink, meeting spaces and more — will largely remain missing, given the continued slump in business meetings and group events.

Leisure travelers have kept the industry afloat and in certain areas — especially mountain and coastal destinations — vacation business is booming.

Now, corporate lodging specialists like Level Hotels & Furnished Suites, which has high-rise apartments in four cities including Seattle, are going after leisure travelers, touting amenities like fitness centers. And why not? During the pandemic, many travelers discovered the privacy offered by rental residences. According to AIRDNA, which analyzes the short-term rental market, vacation home bookings were up between 30% and 60% in small cities and resort destinations compared with 2019, though big-city rentals are down about 25%.

Urban hotels hope to compete for digital nomads by adding stylish extended-stay properties, social attractions and better work spaces. Denver’s Catbird hotel offers ergonomic studios with kitchenettes, plus a rooftop bar and rental gear, including scooters, ukuleles and air fryers.

Adapting to lean times, many hotels have outsourced operations beyond laundry and landscaping, into food and recreational services. The new app-based service Breeze works with hotels to provide room service either from on-site restaurants or neighboring ones.

The pandemic has also hastened the adoption of automation in hotels — such as keyless check-in, digital staff communication and room delivery by robots — as a cost-effective response to the labor shortage.