A miserable DMV experience
Editor: Have you been to the DMV lately? All of the frightening stories you’ve been hearing are true and I am one of the victims.
I followed all the rules but became one of the unlucky ones who suffered the consequences of an inattentive employee. I made an online appointment, gathered all my paperwork including my veteran’s identification paper, and arrived for my appointment at the designated time.
I completed all the tests and my share of the paperwork. Then, after waiting two months as my temporary license expired, I called DMV and was told to fax my receipt as the block was never filled in that I passed the eye exam. Explaining that I was born and raised here and have always been required to wear corrective lenses, how could I conceivably not pass the eye exam?
A week passed and I called the number again only to be told I would have to return to the DMV to get this straightened out, but this employee just said I didn’t pass the exam. She wouldn’t even tell me her name when I asked and then proceeded to hang up on me. So much for customer service.
Now I am wondering, which is it? Or better yet, does it even matter? My complaining about not wanting to stand in line and always scheduling an appointment on line went on deaf ears as I explained that it would probably be a month before an online appointment could be made. Alas, I have decided to bite the bullet and just get to the DMV and get this over with. This is not the California I was raised in. ZACHARY SCOTT SR.