DMES: Caring for Customers

For DMES General Manager Adrian Ioja, one of the greatest rewards of the business has been hearing from customers about how the company and its staff have improved their quality of life.

The opportunity to care for family members at home with the supplies and equipment they need is a gift for many – and one that Ioja and his team enjoy sharing.

“Since we began opening our retail storefronts, customers can come in and have at it,” Ioja said. “They don’t have to just look at something online and hope it’s what they need and that it will work. They can try it out in person, and our trained staff can teach them how to use it.”

DMES – or Diversified Medical Equipment and Supplies – carries a wide selection of items, from compression socks to lift chair recliners to hospital beds and everything in between. Most come with the option of renting or buying, as well as same-day delivery.

Another value for customers is that DMES technicians are certified and staff members are expertly trained.

“We don’t just carry compression socks, for example,” said Ioja recently, explaining that employees help fit customers with the appropriate socks and can tell how light they need to be and whether an open toe would be best.

As changes in the medical insurance industry make it more difficult to find quality home health care products and equipment without driving several hours or waiting a month or two, DMES prides itself on having convenient locations, an amazing inventory and employees who are helpful and knowledgeable about the products.

“We also come out to customers’ homes and can service them there,” Ioja said. “We’re here to help.”