Verizon to mine user data
Telecom giant looks to cash in on its vast trove of information about smartphone use.
Verizon has long been known as a home phone and wireless service provider. But it’s evolving to make more money by tracking what we watch and read on our phones.
About two-thirds of U.S adults now carry smartphones, according to the Pew Research Center, suggesting to some analysts that the market is peaking. But we’re spending more time on our pocket screens — about 2 1⁄2 hours a day this year, on average, compared with less than an hour in 2011, according to market research firm E-Marketer. Magna Global, a unit of advertising firm IPG, predicts that digital media ad sales will grow 62% this year on mobile.
So Verizon is preparing its next act by beefing up its advertising and media business. It spent $4.4 billion this year to snap up AOL, which runs a digital-ad business as well as big Internet sites such as Tech-Crunch and the Huffington Post. It has also started tracking its mobile users’ Internet surfing and other online behavior via controversial identifying code called “supercookies.”
Industry analyst Craig Moffett of Moffett-Nathanson said in a research note Tuesday that Verizon’s “next big growth engine” is customer data. “Verizon is turning its attention to its vast trove of information about the comings and goings of its 100 million wireless users,” he wrote. “Their goal is to reinvent the advertising business.”
Verizon’s traditional business is still doing just fine. The New York company said Tuesday that thirdquarter revenue rose 5% to $33.2 billion, while net income climbed 9.9% to $4.17 billion.
That makes mobile ads and video “an investment in the future,” as E-Marketer analyst Martín Utreras put it, one that for now remains a small part of Verizon. It is the country’s biggest wireless carrier and sells phone, Internet and TV service to millions of homes and businesses.
“Verizon kind of gave us a clue with where they’re going with this with the launch of Go90,” Utreras said. Go90 is a free mobile video service that offers full episodes of TV shows, sports, news and online video.
But online video is a saturated market, and some analysts have slammed Go90 as clumsy to use. Verizon didn’t offer any updates Tuesday as to how many people had signed up.
Nomura Securities analyst Jeffrey Kvaal said the company expects to make money from mobile video by selling customers bigger data packages to handle data-hungry video. Verizon will probably also sell payper-view opportunities to big events such as concerts.
And, of course, there’s always advertising. “Instead of doing broad-brush marketing, we can go in and specifically target the individual with the ad,” Verizon Chief Executive Lowell McAdam told an investor conference in September.
But Verizon’s plans on that front have been controversial. It now deploys its “supercookie” tracking code, which individuals can’t readily block on their own, to easily follow the way people use apps and surf the Web on Verizon phones. That information helps Verizon sell potentially lucrative targeted ads.
The company, however, has pulled back from what critics considered some of its more invasive early practices, said Nate Cardozo, a staff attorney at the Electronic Frontier Foundation. Previously, other companies could also track users with Verizon’s supercookies; that’s now more difficult. And Verizon now lets customers opt out if they call (866) 211-0874 or go to vzw.com/myprivacy.
Once Verizon merges the AOL ad network with its own ad programs next month, it plans to limit its tracking to traffic to Verizon’s universe of sites as well as ads on other sites that use AOL’s ad network.
That’s still a lot of sites where Verizon will track its customers — potentially tens of thousands of them, Cardozo said. Verizon spokesman Ed McFadden said the company isn’t discussing those numbers.