A few drops of advice

Re “Mayor taps utility exec to lead DWP,” Aug. 17

It’s encouraging to learn that Mayor Eric Garcetti's appointment to head the Los Angeles DWP, David Wright, is, in the mayor’s words, “a proven customer service specialist.”

One hopes, accordingly, that Wright will devote a smidgeon of his $168.27per-minute salaried time to determine why the West L.A. DWP office has been back-ordered for months on kitchen sink aerators, valued water-saving devices?

Or why it’s so hard to find direct telephone numbers for the DWP branch offices, requiring one to navigate the interminable automated system? Hershl Hartman Los Angeles

So how long is the new DWP general manager going to last?

In 10 years, we’ve had 8 individuals fill the annual $350,000 position, according to your article.

How many of those previously let go are still collecting money from the city, either based on contract or pension?

Why is Marcie Edwards (the most recent departure, who Mayor Garcetti said would bring “real, lasting change” to the agency) still on the payroll in an “advisory role?”

The DWP has failed the citizens of Los Angeles for too many years. Playing “musical chairs” with the highest position within the organization also does nothing for morale and the work efficiency of the DWP employees. Richard Whorton Studio City