Los Angeles Times

Outrage No. 1


I started noting how long I spent on hold. Bank of America holds the record: 47 minutes. Once, an associate named Logan told me I needed to make a statement and go to any Bank of America branch to get it notarized. My local branch did not have a notary, they said when I got there, and if they did, I would have needed to make an appointmen­t. Back to the phone queue.

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