Ask Mac 911

We’ve compiled a list of the most commonly asked questions we get, and the answers to them: go.macworld.com/mac911faq to see if you’re covered. If not, we’re always looking for new problems to solve! Email us at mac911@macworld.com including screen captures as appropriate.

Mac 911 can’t provide direct email responses or answers for every question and we don’t provide direct troubleshooting advice.

For that, turn to Applecare, an Apple Store Genius Bar, or the Apple Support Communities.