Bait and Fix: Apple is basically forcing you to get Applecare for your new Macbook Pro
Pay now or pay later.
The new Macbook Pros ( go. macworld.com/mb18) aren’t cheap. The least expensive 13-inch model costs $1,800 and goes all the way up to $6,700 for the maxed-out 15-inch model with a 2.9GHZ Intel Core i9 processor. And now there’s a hidden catch that might make them way more expensive.
Along with the high price tag and any dongles you may need to purchase to get your old USB-A devices up and running, you might be in for a rude awakening if you try to fix your new Macbook Pro. As
reported by Motherboard ( go.macworld. com/mobd), Apple has introduced new software locks with its new laptops that “will render the computer ‘inoperative’ unless a proprietary Apple ‘system configuration’ software is run after parts of the system are replaced.”
The new policy, which is also being implemented on the $5,000 imac Pro, only refer to major repairs, but it’s pretty much covers everything you’d need to get fixed: the display, logic board, top case (which includes the keyboard and trackpad), and Touch ID sensor. Once the locks kick in, the computer “will only begin functioning again after Apple or a member of one of Apple’s Authorized Service Provider repair program runs diagnostic software called Apple Service Toolkit 2.”
Why this matters: Apple hasn’t exactly been up-front about this new policy, and some purchasers may be in for a surprise when they try to fix their Macbook after their limited one-year warranty runs out. Apple has long been making its products unrepairable by soldering RAM and gluing screens, but this is different. Apple should be telling people at the point of sale that they will need to take their Macbook to an authorized repair shop if it breaks and giving them an option to buy Apple Care. Applecare isn’t cheap, but it’s still better than paying for a new screen or motherboard.
This probably isn’t the last we’ll hear of this issue. Not only will it likely extend to the new Macs Apple is likely to release later this month, it’s also at the heart of a new Right to Repair bill ( go.macworld.com/ r2rb) currently being pushed in 19 states, including Apple’s home state of California. Motherboard reports that Apple is fighting the legislation, which will come as no surprise to anyone who has tried to repair an Apple product recently.
APPLECARE OR BROKE
The issue is with the T2 chip ( go.macworld. com/t2ch). It’s a separate chip responsible for things like the Facetime camera and
the Touch Bar, but it also validates the entire boot process when the power comes on, an extra security step to that verifies everything is trusted. If it’s not—in the case of a repair, for instance—your Mac won’t start. So you’ll need to take it to an Apple Store, where you will most certainly be charged, possibly for a whole new repair if the original one doesn’t meet Apple’s standards.
That means the days of getting a pentalobe screwdriver and trying to save your Macbook at home ( go.macworld. com/18td) are over. And it also puts a severe dent in the third-party repair shops that aren’t authorized by Apple. You know, the ones you go to get a reasonable price on your Macbook repair. So Apple’s leaving us with two options:
> Keep your fingers crossed that nothing goes wrong with your expensive new Macbook Pro for three-plus years.
> Spend $269 (13-inch) or $379 (15inch) on Applecare+ for Mac and get two additional years of hardware repairs.
Applecare will ensure that when something goes wrong with your new Macbook withing the first three years, you can bring it to the Apple Store and they’ll fix it properly and for free. And it applies to accidental damage too, though you’ll have to pay a deductible of $99 for “screen damage or external enclosure damage,
“or $299 for “other damage.” ■
Apple’s software locks extend to the $5,000 imac Pro.
The T2 chip is responsible for things such as the Macbook Pro’s Touch Bar.