13-inch Macbook Pro SSD ser­vice pro­gram FAQ

Go get your Macbook fixed be­fore you lose valu­able data.

Macworld (USA) - - Contents - BY MICHAEL SI­MON

De­spite Ap­ple’s push to turn all Mac pro­fes­sion­als into Touch Bar devo­tees, the 13-inch Macbook Pro with a tra­di­tional row of func­tion keys has re­mained pop­u­lar. If you own one, you might be able to take ad­van­tage of a new SSD ser­vice pro­gram. Here’s ev­ery­thing you need to know:

WHAT IS THE 13-INCH MACBOOK PRO (NON TOUCH BAR) SOLID-STATE DRIVE SER­VICE PRO­GRAM?

Ap­ple has an­nounced a new solid-state drive re­place­ment pro­gram for cer­tain 13-inch Macbook Pro mod­els due to an is­sue that af­fects “a lim­ited num­ber of

128GB and 256GB solid-state drives.” Ac­cord­ing to Ap­ple, some ma­chines have “an is­sue that may re­sult in data loss and fail­ure of the drive.”

I JUST BOUGHT A 13-INCH MACBOOK PRO. AM I AF­FECTED?

Ap­ple says units with af­fected drives were sold be­tween June 2017 and June 2018.

HOW DO I KNOW IF MY DRIVE IS EL­I­GI­BLE FOR RE­PAIR?

You can en­ter your Mac’s se­rial num­ber in the search field on Ap­ple’s sup­port page ( go.mac­world.com/nntb).

HOW DO I FIND MY MAC’S SE­RIAL NUM­BER?

Click the Ap­ple logo at the top left of the menu bar, then select About This Mac. The se­rial num­ber is the bot­tom item on the list.

WHICH MACBOOK MOD­ELS ARE AF­FECTED?

Ac­cord­ing to Ap­ple, this is­sue solely af­fects the drive, so the spe­cific pro­ces­sor and mem­ory con­fig­u­ra­tion of your Macbook shouldn’t mat­ter.

WHAT IF I UP­GRADED TO A 512GB OR 1TB DRIVE?

Ap­ple only men­tions 128GB and 256GB drives on its sup­port page, so higher ca­pac­i­ties are pre­sum­ably not af­fected.

I HAVE A TOUCH BAR MODEL. IS MY DRIVE OK?

Ac­cord­ing to Ap­ple, the is­sue only af­fects non–touch Bar mod­els. ■

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