Kaiser professionals delivery quality care

I would like to take this opportunity to offer my heartfelt gratitude to the medical and support staff of Kaiser Permanente hospitals in Marin and San Francisco. I received extraordinary care during a recent medical procedure.

I had heart surgery for a valve replacement and an additional concurrent surgery to clear arteries. For me, one who had rarely had even minor surgery, this experience was frightening.

I have been a Kaiser member for 15 years. The surgery took place in the San Francisco Medical Center on a Friday morning. Obviously, I remember nothing of the actual surgery and was vaguely conscious for two days afterward. However, I woke on the third day fully aware of my surroundings and remained in the hospital for a total of seven days.

The medical staff in San Francisco was excellent. The doctor in charge of my case, the nurses, the aides and the staff were all professional, attentive and, most of all, cheerful and disciplined. I rarely felt pain resulting from the operation and they checked on me regularly, encouraging me to get out of bed daily and walk for increasing periods. This must be the result of exemplary training and leadership of the senior staff.

Since returning home, I have been visited by a nurse regularly and encouraged to walk more each day. The medical staff has responded to every difficulty. All in all, I do not believe that any patient has been treated with more care, attention and understanding.

I owe a debt of gratitude to the management, leadership team, the surgeons, my primary care physician, cardiologist, nurses, pharmacy personnel and the entire staff of Kaiser Permanente. I have no words that can express my feelings, except to say thank you.